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Google Assistant Issue - Deezer isn't available in your country

  • 15 November 2017
  • 53 replies
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Userlevel 1
I can't use Deezer with GA anymore. Google just says 'Deezer isn't available in your country'. Any ideas?

Thanks
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Best answer by Pia.Deezer 23 January 2020, 18:04

Hi all, Google Home is currently available in the following countries: Australia, Canada, France, Germany, Italy, Mexico, Spain, the United Kingdom and the United States.

Note: Google Home is supported in English, French, German, Italian and Spanish. 

If you experience any issues in one of the countries listed, please comment on the topic Problems with Google Assistant Thank you :slight_smile:

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53 replies

Userlevel 7
Badge +5
Having the same issue . Wondering what is the problem ...
Userlevel 7
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Hi @JAY81UK, hi @MusicIsLife1122, are you using the assistant via the Google App on your phone? And did you do anything (Update) before this happened?
Userlevel 7
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Hi @JAY81UK, hi @MusicIsLife1122, are you using the assistant via the Google App on your phone? And did you do anything (Update) before this happened?

Hi @Anja .I'm trying to use it via my phone . Tried for the first time a week ago .
Userlevel 7
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We don't fully support the Google Assistant yet. We've noticed that it seems to work via the Google App. But we'll keep you posted about any updates! 🙂
Userlevel 1
Why can't I activate Deezer through my Google Assistant? Also, I can't see Deezer in my Google music services even I've linked the Google account in the Deezer app.
Userlevel 1
The same issue... Just wanted to move from Spotify to Deezer, but it looks like it's fully supported in Google Assistatnt.
Userlevel 7
Badge +1
@Vitaly.Khnykin, we are working on it but as for now, the Google Voice control is not supported yet. Will keep you posted about any updates 🙂
Userlevel 1
@Anja Thank you for replying. Is it also not supported by Google Home. Almost everywhere it says that Deezer works with Google Home, however I'm not sure now.
Userlevel 7
Badge +1
@Vitaly.Khnykin, it's only available in France and Germany at the moment. But we're working hard on it and I hope it'll be available in other countries soon! 🙂
Userlevel 1
@Anja I hope too, as I was realy aiming to move to Deezer from Spotify, but can't do it as right now there is no a compatibility with Google services 😞
I hope soon means VERY soon because I just bought Google home devices for Christmas and if deezer isn't compatible I may need to switch to Spotify which is compatible with both Google assistant and Google home.
Google Assistant says Deezer is not available in your country when asked to play music. I'm in the US.??
Userlevel 7
Badge +1
@ndissa, I moved your topic to this existing one as it was explained here 🙂
Shame..I have to cancel after the trial period and stay with Spotify until Google Assistant is supported...
Userlevel 3
Deezer and Google Assistant were working fine on my phone until the Android 8.1 update came through a few days ago and now it doesn't work. Puzzled as to why it was working on 8.0 when it's supposedly never been supported in the UK? Time to move to a supplier that works, I think...
Userlevel 3
Cancelled my sub. If you get it working before 13/01 I'll resubscribe.
Google Assistant responds "Deezer not available in your country" while it is working fine otherwise
Cancelling my subscription on same issue.
9 months later and its still not fixed with my google home mini..
"Deezer is not avalaible in your country"
yet I am subscribed in my country (Philippines)

Deezer, You are about to lose another subscriber.
Userlevel 7
Badge +1
Hi @Iamgazman sorry about that. To launch Deezer on Google Home im other countries is not something we can decide on our own to do. We are working hard on making this available everywhere.
We are sorry for the inconvenience.
At the moment the use of GA is very limited (at least in Italy), for example you can just say to play an artist on Deezer but not a specific playlist. The result is the opening of the "artist mix" on Deezer which contains songs for many artists. Since it's impossibile (as far as I know)using Google Assistant to play a playlist, including the top tracks of an artist, how can someone play the music he wants?
Userlevel 7
Badge +5
At the moment the use of GA is very limited (at least in Italy), for example you can just say to play an artist on Deezer but not a specific playlist. The result is the opening of the "artist mix" on Deezer which contains songs for many artists. Since it's impossibile (as far as I know)using Google Assistant to play a playlist, including the top tracks of an artist, how can someone play the music he wants?

that's right, we don't fully support GA yet, but hopefully we will release a proper support!
I'm using a Galaxy Note 9 with the new Android Pi update.

I linked my Deezer account to the Google but when I load music it just opens deezer, which does nothing.
Userlevel 7
Badge +5
Hi there @Jaysin.Christensen

I've moved your comment here so that you're kept up-to-date 😉
Any way to make Google think I live in another region so that I can use the voice assistant with Deezer?

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