Answered

Garmin FR945 stopped syncing with Deezer

  • 13 June 2021
  • 3 replies
  • 17 views

My forerunner has been in use for almost 2 years and now it is not syncing with Deezer any longer.  I’m running the most current OS 7.2 on the garmin.  Reset my watch, installed and uninstalled on both the CIQ app and via my computer.  Restarted my router and synced it with another WIFI network.  After contacting Garmin it was able to sync 2 songs at a time.  Each time I resync 2 new songs are added.  The folder has 48 songs in it, and previously this wouldn’t have been an issue.  Any ideas on what I can do to fix this problem?

icon

Best answer by Rudi 15 June 2021, 20:34

Hey there @RTB 

Thanks for reaching out about this.

I think it's best to start from scratch again and follow the instructions we've got here:

https://support.deezer.com/hc/en-gb/articles/360001242309-Garmin

Keep us posted!

View original

This topic has been closed for comments - the content may no longer be relevant or up-to-date, so please search for keywords so that you can find a newer post or look below for a direct link

3 replies

Userlevel 7
Badge +8

Hey there @RTB 

Thanks for reaching out about this.

I think it's best to start from scratch again and follow the instructions we've got here:

https://support.deezer.com/hc/en-gb/articles/360001242309-Garmin

Keep us posted!

Now that was an unhelpful response.  As if i didn't land on that page first before contacting garmin as stated above. I got Spotify and it uploaded the music perfectly fine while Deezer isn't working still. Cancelled my Deezer subscription because frankly it doesn't work and there was poor customer service. 

Userlevel 7
Badge +8

Sorry you feel that way @RTB 

We haven't had other reports about a similar issue recently, so the best advice really is to get everything reset on your side - not the Garmin but the Deezer integration. In your message above you already went through several troubleshooting steps, so you were ahead of me on this one!

Did you get to contact our Customer Care team? They could also follow this up with you, step-by-step, just to be sure.