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Fitbit Ionic Playlist doesn't show all songs (yes my phone app does?)


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Hi everyone, @Rudi would you ask the devs to look at this also...

I've added my Ed Sheeran playlist to my fitbit ionic but on my ionic some of the songs are greyed out? They're not on my Android phone or the Deezer Desktop app (see photos) but they are on my Fitbit (2nd track down).

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Best answer by Hanne VDC 7 September 2019, 13:59

Hi @Hanne VDC


For some reason your fixed "favourites" playlist only syncs the latest 40 tracks you've added to it - you're not doing anything wrong!


Oh right, I was already suspecting something like this, but couldn't find confirmation on it. All I found was the max. of 300 songs. Thanks for letting me know! Makes a lot of sense also on the total playlist length decreasing :)

I tried creating different playlists now, with over 40 songs and there's no issue there. All smooth!

Thanks for replying!
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Hi @thartzel @mareneli @londonsje 

 

have you noticed it’s doing the same thing again?

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Hi @Kaikai24  & @Moses Montana 

 

Can you try creating and syncing a different playlist - perhaps created from something older in your catalogue (I think the probably is only with certain releases but I might be wrong).

Hi @Hanne VDC


For some reason your fixed "favourites" playlist only syncs the latest 40 tracks you've added to it - you're not doing anything wrong!


Oh right, I was already suspecting something like this, but couldn't find confirmation on it. All I found was the max. of 300 songs. Thanks for letting me know! Makes a lot of sense also on the total playlist length decreasing :)

I tried creating different playlists now, with over 40 songs and there's no issue there. All smooth!

Thanks for replying!
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Hi everyone! Yes, we do have an issue! Sorry for taking so long to agree! :)
Our developers are now in touch with Fitbit and hopefully it will be fixed soon! They will keep me updated and will let you know as soon as I have any more news!

Ayyyyyyyyy deezer finally works again for me!!!! 

I see months ago in 2019, people were experiencing a problem with the deezer playlist won’t sync to Fitbit watch. However, it’s 2020, and now I’m experiencing that. When I sync it gets stuck on 0 percent and then disappears, and on my Fitbit mobile app, it never gets pass the preparing music to download stage. I reset my watch, did a factory reset, any solutions. I also have deezer premium, so I’m paying money for 3 months, but it frustrating because I’m not able to use it when I’m paying. 

I see months ago in 2019, people were experiencing a problem with the deezer playlist won’t sync to Fitbit watch. However, it’s 2020, and now I’m experiencing that. When I sync it gets stuck on 0 percent and then disappears, and on my Fitbit mobile app, it never gets pass the preparing music to download stage. I reset my watch, did a factory reset, any solutions. I also have deezer premium, so I’m paying money for 3 months, but it frustrating because I’m not able to use it when I’m paying. 

Same issue here in Germany since 1week.

This really needs to be fixed soon, since it actually happened before this must be a known issue. You guys can't market that in combo with fitbit as a feature over Spotify and then so purely execute it. 

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Hi @Hanne VDC

For some reason your fixed "favourites" playlist only syncs the latest 40 tracks you've added to it - you're not doing anything wrong!

I suggest you make a new playlist (maybe call it fitbit favs) and copy all your favourites into this and then remove your normal favourites from your fitbit sync list and add your new fitbit favs to sync. This should give you all of your tracks.

Let us know how you get on!
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Hello all!

 

unfortunately this has started happening again :( I’ve notified @Rudi )  so hopefully whoever on the team fixed this last time can do it quicker this time :( 

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After trying a few different things I've noticed it's only on newer stuff e.g. Coldplay new album. Older stuff will transfer so its exactly like last time this happened. 

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Apparently it needs to be reconnected. Please just repeat the steps shown here.
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This part of the feedback is vital @Rob Igo. Thank you very much, I'll be taking it to our devs :thumbsup_tone2:

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Hi @Kaikai24@Moses Montana thank you for letting us know. I forwarded this technical issue for you a few days ago. Could you please let me know whether the synchronisation of all songs on your Fitbit is working now? Thank you :slight_smile:

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Hi @Rafael. & @Rudi

I've reconnected by doing this:-

unlinked my deezer account from my fitbit
uninstalled the deezer app from my fitbit
restarted my fitbit (and my phone just in case)
re-installed the deezer app on my fitbit
linked it to my deezer account
downloaded my playlists.......

and the same problem - some of the tracks are greyed out! :(
I have it on another album as well these are the two albums (which I've put into playlists):-

Rise - Sonny Fodera
no.6 collaboration project - Ed Sheeran

If I had to guess is it a rights/licensing thing (maybe the Fitbit app thinks I'm in a different country? I've checked and it's not but doesn't mean there's a bug) - who knows but please pass to your Devs for this product (and if they need me to do anything/try anything no problem let me know).
That's me on the Fitbit community forums with the same problem. Once I wiped all my playlists off my Versa, I couldn't get music back on it again. The app doesn't ever get past "preparing music to download." (Android, latest update) I have tried everything. Basically wiping everything and every kind of connection and starting again, and no luck. And same thing -- I want to be able to have music on my watch so I don't have to stay in range of my phone. My 3 months of free Deezer will be over soon and there's not really a reason to renew without this feature working.

Yes exactly, I see they fix it months ago, but now we experiencing it in 2020, so whatever they did last year, can they do the same fix again. They would be very helpful. 

Yes exactly @Moses Montana. I see they fixed it months ago when there was people complaining.  Whatever they did last year to fix this problem, they need to do again because now we experiencing that in 2020. We need a solution for this ASAP please.

Hi @Rafael. & @Rudi

I've reconnected by doing this:-

unlinked my deezer account from my fitbit
uninstalled the deezer app from my fitbit
restarted my fitbit (and my phone just in case)
re-installed the deezer app on my fitbit
linked it to my deezer account
downloaded my playlists.......

and the same problem - some of the tracks are greyed out! :(
I have it on another album as well these are the two albums (which I've put into playlists):-

Rise - Sonny Fodera
no.6 collaboration project - Ed Sheeran

If I had to guess is it a rights/licensing thing (maybe the Fitbit app thinks I'm in a different country? I've checked and it's not but doesn't mean there's a bug) - who knows but please pass to your Devs for this product (and if they need me to do anything/try anything no problem let me know).I've tried creating new playlists (from albums e.g. Late Night Feelings - Mark Ronson) and again it's not sync'ing over the full playlist only certain tracks (the rest are greyed out). 😞 Basically I can't have a full playlist to listen to :(That's me on the Fitbit community forums with the same problem. Once I wiped all my playlists off my Versa, I couldn't get music back on it again. The app doesn't ever get past "preparing music to download." (Android, latest update) I have tried everything. Basically wiping everything and every kind of connection and starting again, and no luck. And same thing -- I want to be able to have music on my watch so I don't have to stay in range of my phone. My 3 months of free Deezer will be over soon and there's not really a reason to renew without this feature working.I've tried creating new playlists (from albums e.g. Late Night Feelings - Mark Ronson) and again it's not sync'ing over the full playlist only certain tracks (the rest are greyed out). 😞 Basically I can't have a full playlist to listen to :(



Following this thread because I have the same issue. I will have to look at other music options if Deezer can’t get this back. The songs on my new playlist were all there a week ago. Now 90 percent of them are greyed out.
Following this thread because I have the same issue. I will have to look at other music options if Deezer can’t get this back. The songs on my new playlist were all there a week ago. Now 90 percent of them are greyed out.
Hi all, anything known for Fitbit Versa SE on this matter (and not Ed Sheeran exclusive 😉 )?

I am new to Deezer, I have a premium account.
About a month ago I was able to sync my then small favorite song list to my Fitbit Device, following the steps in the manual. It then had 40 songs.
In the meantime ofcourse my fav list grew and I want to sync them to my Fitbit device. This is a struggle.
I managed to do another sync but the Deezer app on Fitbit keeps showing a 40 songs count; however, my previously synced songs dissapeared and the more recently added favorite songs now entered the list upto 40 songs. While my favs list keeps growing (and are downloaded on the Deezer app on my phone), Deezer on Fitbit keeps hanging on 40 songs.The playlist lenght (total time of all songs combined) keeps decreasing for some reason. Very weird.

Steps I took so far to try to solve:
I did a Fitbit reboot, unlinked Deezer on my Fitbit, uninstalled and re-installed Deezer on both Fitbit and Phone, rebooted phone, anything you can think of basically.

Any more ideas? Or is this a known issue being tackled already? I'll submit a ticket as well, just to make sure.

Thanks in advance for any feedback.
I have tried all the "solutions" and troubleshooting listed above and no luck. I've been emailing Fitbit support and I've been on the Fitbit forums. Because the problem is on BOTH Android and iPhone and it happens with multiple music-playing Fitbit devices, it's got to be something about the way the Fitbit app and Deezer communicate with each other. Fitbit won't answer me when I ask them if it's just a coincidence that my problem happened at the same time there was a Fitbit app update (July 23rd). They insist it's a Deezer problem.
I have the exact same problem and it's the same song from ed Sheeran that's grey out (south of the border) weird hope someone can fix this fast.
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Just to update everyone where I'm up to on this (no further on):-

Fitbit support contacted me and asked me to do a complete wipe/factory reset of my Ionic - I did this (it's a pain as takes ages to get all your preferences / clock faces /setting etc. back to how you like things).

After doing this nothing happened - it's still only transferring some of the playlists and songs are greyed out.

Deezer support contacted me (support ticket #4796587) telling me "Some rights holders choose to not make music available to streaming services or dispute over material currently available. Songs in dispute are greyed out in the Deezer catalogue."

I've replied saying I think this is rubbish as the songs aren't greyed out on my phone or desktop so surely if it's rights issue they would be greyed on on there as well as my watch?

C'mon Deezer / Fitbit - between the two of you this needs looking at as it was working well until recently.
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Hi @Rob Igo, please download the album again and let me know if it's already fixed for you! 🙂

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