Answered

"Favorite Artists" in Deezer desktop app are NOT my favorites

  • 29 October 2020
  • 7 replies
  • 59 views

I just signed up tonight. I added 19 artists to my favorites, and if I go on the left panel under “Favorites - Artists” I see those 19.

 

But on the right panel there is a section “Your favorite artists” that shows some completely different artists that I have no interest in, and none of the ones I do. The had the heart icon set so I unset it, and I went so far as to click on one of those and mark it as “Don’t recommend”, but that is all that shows up there still, even after restarting the app.

 

This seems like pretty basic stuff to get right, so not very encouraging.

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Best answer by Rudi 3 June 2021, 17:18

Hey @Chad Ray 

Thanks for reaching out.

You may want to logout and double-check your credentials.

Also, if you think your account may have been compromised, it's best for you to contact our support team:

They can actually look into account and offer more guidance :wink:

In the meantime, I've done the same as above and carried out some maintenance for you, sending a password reset email. Keep us posted!

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7 replies

Userlevel 7
Badge +8

Hey @geekraver 

Thanks for reporting this to us and for your patience.

I've carried out some maintenance on your account and sent a password reset email. Please change your password and log in as normal.

After that, please use the desktop app to mark those artists not to be recommended (by clicking on the three dots once in their profile) :thumbsup_tone2:

I just signed up tonight. I added 19 artists to my favorites, and if I go on the left panel under “Favorites - Artists” I see those 19.

 

But on the right panel there is a section “Your favorite artists” that shows some completely different artists that I have no interest in, and none of the ones I do. The had the heart icon set so I unset it, and I went so far as to click on one of those and mark it as “Don’t recommend”, but that is all that shows up there still, even after restarting the app.

 

This seems like pretty basic stuff to get right, so not very encouraging.

Very similar issue here, not only are they not favorited artists, the content is obscure and really makes flow unusable!  I’m hoping a moderator may view and or adjust my account, or do I need to submit a formal request?

Userlevel 7
Badge +8

Hey @Chad Ray 

Thanks for reaching out.

You may want to logout and double-check your credentials.

Also, if you think your account may have been compromised, it's best for you to contact our support team:

They can actually look into account and offer more guidance :wink:

In the meantime, I've done the same as above and carried out some maintenance for you, sending a password reset email. Keep us posted!

this is not an answer it is a guess on Deezer support. Why not just fix it before you lose more customers to amazon or spotify.

when you select favorites and then looking the center window and see your favorites. then you select albums and see those that are your favorites. when one then presses the shuffle MY MUSIC button once would expect to hear those albums, shuffled, but only those albums not some random music you decided to add.

Fix this please

Userlevel 7
Badge +8

Hey, @GordonStone 

Thanks for giving your feedback too. Yes, it could be a guess but that's why we suggest things we know can help, based on experience.

In your case, could you please specify in which platform are you observing this? And, can you confirm if your albums don't play at all? Shuffle my music should work with all your favourite tracks, not just the albums.

Maybe it's the English to French language difference but tech support keys on one word and goes with it when that is not the issue. 

I am done with Deezer. I Tried for almost a year to get away from Amazon but at least they get it and listen even if they are a huge monopoly. 

Userlevel 7
Badge +8

Totally understand you, and sad to see you go @GordonStone 

If there's anything else you still like us to do, please let me know. Hopefully one day you can give us another go :thumbsup_tone2:

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