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errors on Onkyo



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Hi Rudi
I have a pleasing update for you.
Since I cancelled my Deezer subscription for renewal 3 weeks ago (officially expires on 6th April 2019) I have sporadically monitored.
As you are aware all other music apps Spotify - Tune In working perfectly on the Onkyo Receiver.
No change first couple of weeks then out of nowhere everything back to normal working perfectly.
I have done absolutely nothing from my end except cancel my subscription.
I have been testing daily before advising you - I have now renewed my Deezer subscription after being without the service for a couple of months.
This is a long shot and not ideal piece of advice but one must wonder if cancelling my subscription triggered some type of non human electronic algorithm change akin to a full reset to bring my pre existing service back to life.
As a side note I have played same songs between Deezer and Spotify and the sound quality is slightly but noticeably better than Spotify.
Glad I hung in there as I support and enjoy the Deezer service.

Userlevel 7
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Hey man @Snoopmcscoop

Those are great news - glad to have you back! Thanks for giving it a go again. We should get better dealing with our existing issues this year, there's a lot of promise.
Keep me informed if there's any hiccups with the Onkyo as we're investigating other issues with it.
About cancelling the subscription, it's an interesting point - some users reported success by changing the password for example. I'll feed that back on!
I am having troubles playing a long playlist on my onkyo device. It seems when the playlist is to big it basically crashes after the first song played, and says playback error. Also, when I turn on shuffle it will play a few songs, and then it will repeat the last song just played. It seems that I cannot use my remote to skips songs either.
Hi my friends i have like one week trying to use my reciever with the deezer hifi service but i cant connect, restore my Av, change password, made another account and nothing, hope some one can help me, thx
Userlevel 7
Badge +5
Hi there @ekonishi

I've moved your comment here for further help.

You can also try:

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your internet router off for 3 minutes
  • Turn your Onkyo off for a minute to allow it to re-cycle
  • Turn your Onkyo back on, enter your new Deezer details and you should have full access
Userlevel 7
Badge +5
Hi @Sdguy2150

Could you follow the troubleshooting above to see if it helps?
Hi @Rudi i do all you say and i still cant connect, it's really frustrating this, if the service is not going to work better I will cancel my subscription
Userlevel 7
Badge +5
Hi @ekonishi I am very sorry about this. We will forward it to our developers and hopefully find a solution soon. I completely understand the frustration!
Regards !! I have a problem with the Onkyo TX Nr636 amplifier with the Deezer application, when I want to connect it says that the data is not correct, now my question is this amplifier and this is the low one to use it. I have a friend who has a newer amplifier and Deezer works without problem
Userlevel 7
Badge +5
Hi there @rimol

Could you please try the following to see if you're affected by common issues or not:

  • Log out from Deezer on all your current devices (mobile, desktop, browser, etc)
  • Request a new password here
  • Create a new password and keep it safe
  • Turn your internet router off for 3 minutes
  • Turn your Onkyo off for a minute to allow it to re-cycle
  • Turn your Onkyo back on, enter your new Deezer details and you should have full access

In the meantime I'm checking with our devs to see if there's any progress!

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