Answered

Download songs to PC for offline mode

  • 17 November 2018
  • 18 replies
  • 861 views

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I have got the deezer premium, and I have a question, why is it not giving me the option to download my music to my PC as it told me that if I went to premium it would allow me to download my favourite tracks so I can listen to them offline?
Please can someone advice me on this as I am annoyed about this.
Kind regards
Laura Jayne x
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Best answer by Rafael. 19 November 2018, 14:30

Hi Laura, we don't have this feature yet, but our devs are working on it 😉
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18 replies

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I have just gone onto the microsoft. com website to try and download the deezer app to my laptop so I can listen to my music offline and download the songs as that is why I signed up for the premium account and when I did, its saying I can't download the app onto my laptop and I cant download songs from the deezer app through the deezer website and I am really annoyed about this as will be paying for a feature that I can't use.
Please help me sort this out
Laura Jayne x
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Hi Laura, we don't have this feature yet, but our devs are working on it 😉
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Hi @LauraJayne19861986

if you go to the Microsoft store (not microsoft.com) that is built into windows, then search for Deezer you'll find the app. This App will allow you to download for offline use.
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Where do I find the microsoft store?
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Hi @LauraJayne19861986

it's part of Windows (if you scroll through all your installed programmes you'll see it) the icon looks like the one on the left (the middle is Deezer and the one on the right is Chrome).

I hope this helps? Let us know how you get on

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I am not finding this store on my PC or on my windows 😞
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As I bought my laptop second hand and this was how I got it.
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are you on windows 10? If not then perhaps it's not on the older versions of Windows?
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No sadly I am on windows 7, so I will just wait for the beta app to have offline mode available. Do you know how long it may be roughly?
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unfortunately I don't.. the beta app is now 1 year old and still in Beta but if I had to guess I'm hoping not too far in the future!
I have downloaded the Deezer App, I have Windows 10 but still do not see an option to download tracks to my PC for offline play.

Any answers?
Userlevel 7
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I have downloaded the Deezer App, I have Windows 10 but still do not see an option to download tracks to my PC for offline play.

Any answers?


This will be launched very soon 😉 Make sure you have the latest version installed 😉
Hi Laura, we don't have this feature yet, but our devs are working on it ;)

And how come you said that 8 months ago and today there is no download option yet? Are we paying for something that doesn't exist?
Hi! I am a Deezer Prime subscriptor since 2015. I have not been able to download music, which was offered in my subscription and also I have not been able to use the app in my iPhone. I asked for help but none of the answers I got solved it. I am really dissapointed with Deezer and next week I should renew my subscription but I will not until I have solved my problems. Could someone please help?
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HI @Silvia Artola

So with your iPhone when you choose a playlist to download and toggle the "download" button what happens?

Can you give us as much information please 🙂 and we will try our best to help you
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In the desktop app there is a Download button for each album and playlist on their related pages, but you have to open them first and/or click on their 3-dot dropdown menus. Then the songs will be downloaded to your computer, even in FLAC format if you have a HiFi account. After a successful download you can find them in the Downloads tab on the left side of the app, and the songs in the playlist view have an additional green button.

There is a related bug with previously downloaded albums and playlists in earlier versions, because the newest version uses another folder on your computer and so cannot find the old downloads anymore.
I could download a playlist in my iPhone but in the desktop app, there is no way to find something called "Download"- I made the playlist, then I selected it, it opens up showing all the songs I previouly chose, but there is no button or whatever to download them. Where do I have to search? Please help! And thank you very much
Userlevel 7
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Hi @Silvia Artola

in the desktop app when you go into the playlist at the top you have the buttons "Listen", "Edit", "Share" and "Download".

if you choose download this will download this playlist for offline use.

On the left hand side menu under "My Music" is the section "Downloads" - this is where the playlist will be stored for offline use.

I hope this makes sense - let us know how you get on 🙂

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