Answered

"Don't recommend" button disappeared from FLOW

  • 5 September 2019
  • 4 replies
  • 46 views

The "Don't recommend this track" button disappeared from FLOW. It is present when the player is "minimised" to the ribbon on the bottom of the page, but when you open the queue, the button is not there. The rest of the buttons ("add to playlist", "add to favourite" and three dot menu) are still there.
This way, in order to remove the track from recommendations, I need to close the queue, press the button and open it again.
I'm using Deezer on Opera browser.

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Best answer by Rudi 9 September 2019, 19:15

Hi there @Shvets

Thank you for your honest feedback. I'll pass it on to our Flow team. I hope we're able to improve the feature so that you don't have to consider moving to another service in the future.
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Userlevel 7
Badge +6
Hi there, this is how it looks like now, but I'm happy to pass your feedback on to our developers! 😉
Hi there, this is how it looks like now, but I'm happy to pass your feedback on to our developers! ;)
But this is ridiculous. How am I supposed to use flow and permanently remove tracks from recommendations? Form the point of view of UX - an action that a crucial part of a feature is removed from the UI which forces the user to make unnecessary moves to properly use the functionality. What's the point of me paying for Deezer specifically because I use FLOW and then impede my use of it?
The UI is not cluttered, the button did not interfere with anything and yet it's gone.
I'll have to cancel my subscription.
Userlevel 7
Badge +6
Hi there @Shvets

Thank you for your honest feedback. I'll pass it on to our Flow team. I hope we're able to improve the feature so that you don't have to consider moving to another service in the future.
Hi there @Shvets

Thank you for your honest feedback. I'll pass it on to our Flow team. I hope we're able to improve the feature so that you don't have to consider moving to another service in the future.


Why was the button removed in the first place?
I think we both realise even though you said that "you'll work to improve the service" - nothing about this issue will be done. Someone decided to change the feature without providing an adequate alternative. Were there any consultations with the user community?

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