does not work on lg smart tv

  • 11 October 2021
  • 8 replies

Stays on launching screen and never log in. Reinstall does not help.

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8 replies

Userlevel 5
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Hello @Andrey.Sitkov 

We are experiencing some issues at the moment.

We apologise for the inconvenience caused,

Thank you 



when do you anticipate the problem will be resolved? Can I help from my end (e.g. update the certificate somehow)? As the money for subscription are regularly taken, I wonder if you, Guys, plan any compensation?

if the issue going to be long lasting I would appreciate fair comment on that, as I would need to move to some other streaming service.


thank you in advance,




Userlevel 5
Badge +1

Hello @Andrey.Sitkov  thanks for your comments.
As soon as it is fixed we will update you and all users in the community.
Thanks for your patience :)

Hello, same problem here. But this not working for a 7 days now..when will bee working?

Userlevel 5
Badge +1

Hello @jelena.ko 

We will update all our users as soon as it has been fixed.

Sorry for the inconvenience caused.

Hello Alfredo, Andrey.

It seems that the problem has been fixed. Since this morning the Deezer application works again on my LG TV without any app update. Probably a server side solution.

Best regards.

Userlevel 7
Badge +4

Glad to hear that @Bogdan7676. Let us know if something goes wrong again. :nerd:

Hi Jaime,

Unfortunately, since this morning, the WebOS Deezer app displays a black screen without any error message. Does not load, practically it does nothing, just displays a black screen. It worked fine on saturday. It’s a (new) known issue? 

It’s something can be done to avoid this series of problems on LG WebOS devices?

Thank you!