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Denon Heos 7 HS2


Hy i have a problem i can not open the deezer on my denon heos 7 , so far all was normal and now does not open. I tried all i have delited all aplications and started new and it is the same ?

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Best answer by Vedrande 9 February 2019, 10:35

Today is new update for denon heos 7 and now is ok thanks 😉

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14 replies

Userlevel 7
Badge +5
Hi there, please delete the app, turn you phone and the internet modem off for about 3 minutes. Turn everything back on and install the app again. Let me know if it helps! 😉
No it is the same i have done this two times .
Userlevel 7
Badge +5
Hi there, sorry about that. Have you also tried to disconnect Deezer in the app and relink the account?
Yes i tried that i dont no what else to do , because i buy this heos only for deezer.
Userlevel 6
Badge +5
This is a Multiroom Speaker System by Denon, not a phone, right? Maybe you have changed your Deezer subscription to HiFi hoping to play FLAC streams with it now? Your system does not support HiFi mode, see the related device page:

https://www.deezer.com/en/devices/soundsystems
bluezzbastardzz wrote:

This is a Multiroom Speaker System by Denon, not a phone, right? Maybe you have changed your Deezer subscription to HiFi hoping to play FLAC streams with it now? Your system does not support HiFi mode, see the related device page:

https://www.deezer.com/en/devices/soundsystems


I


I did not change nothing i only no that i was listening music now i can not whay i dont no
Userlevel 7
Badge +5
@Vedrande can you please try the following:

log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from sound system
- turn off your sound system for 1-2 minutes
- turn back on
- install Deezer
- login
Flo.Deezer wrote:

@Vedrande can you please try the following:

log out from all your devices and close the app (also in the background)
- get a new password here -> http://www.deezer.com/password/reset
- delete Deezer from sound system
- turn off your sound system for 1-2 minutes
- turn back on
- install Deezer
- login


i tried but it iz the same, i contact people from heos they dont now what is the reason
Userlevel 5
Badge +3
Hi there @Vedrande

Can you find out which firmware version you're on?
Rudi wrote:

Hi there @Vedrande

Can you find out which firmware version you're on?


I am using iPad pro and iPhone 6 s on both i bave heos and Deezer application.
Userlevel 5
Badge +3
@Vedrande

The firmware is the software which the sound system has to be able to function - if Denon has an update for this, you should check it out here.
You could also try to reset the Heos to factory settings and try again. Let me know if it works 😉
Rudi wrote:

@Vedrande

The firmware is the software which the sound system has to be able to function - if Denon has an update for this, you should check it out here.
You could also try to reset the Heos to factory settings and try again. Let me know if it works ;)


Thanks but there is not my model only heos 5 to select?
Userlevel 5
Badge +3
@Vedrande

Hmm, that's odd.
Have you tried the factory reset?
Today is new update for denon heos 7 and now is ok thanks 😉

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