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Deezer playlist: google home says that it can't find it or it isn't available right now

  • 19 November 2020
  • 3 replies
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playlist: google home says that it can't find it or it isn't available right now. It was working ok; just recently started happening after only playing 20 seconds of each track.  I have tried uninstalling and reinstalling, restarting phone, unlinking … nothing has worked. Can anyone help please?

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Best answer by Rob Igo 20 November 2020, 10:08

Hi @Linda2610 

 

Google home and Deezer don’t always play well together.  Can you try casting from your phone to the Google Home speaker - does that work ok?

 

I know you’ve tried uninstalling etc.  Can you try unlinking your account to Deezer in the Google home app (maybe choose youtube or another).  Then restarting your phone.  Then re-link to your Deezer account and then TELL Google Home Speak to “Sync Devices” (this is normally for other stuff but just in case)

 

Let us know how you get on :) 

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Userlevel 7
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Hi @Linda2610 

 

Google home and Deezer don’t always play well together.  Can you try casting from your phone to the Google Home speaker - does that work ok?

 

I know you’ve tried uninstalling etc.  Can you try unlinking your account to Deezer in the Google home app (maybe choose youtube or another).  Then restarting your phone.  Then re-link to your Deezer account and then TELL Google Home Speak to “Sync Devices” (this is normally for other stuff but just in case)

 

Let us know how you get on :) 

hi Rob, 

I'm a bit of a tech phob but managed to work out how to cast from my phone … icon took searching for! It works so far tho not in the order of my playlist (which I don't mind as Deezer only played 20 and I had to keep changing track order!). Tried unlinking etc as your instructions but didn't work. I've cancelled my subscription and going with spotify.
Your help much appreciated. Thank you

Userlevel 7
Badge +5

It is with great sadness that I hear your reply here @Linda2610 but completely understand your position.

I'll be forwarding your comments to the teams in charge of this, so that they're aware of what impact this experience has had on your ability to enjoy Deezer. Thank you for your honest feedback!

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