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deezer on alexa echo device suddeny: not available in you region

  • 2 April 2021
  • 2 replies
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I have been using the Deezer skill on my echo devices for over a year. Today when asking Alexa to wake me up with my Deezer flow I got an error sound.

I checked if the skill was present, it was present an accounts associated.

pas it happened before with other skills they had to be removed an re added (after an update to a new version) that is exactly what I did.

however I now get the message that the Deezer skill is not available in my region.

I have a french Alexa device and account.

something wrong with country restrictions?

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Best answer by Rudi 6 April 2021, 20:53

Hi there @iamborg @Oleksandr.Zhezhela 

Thanks for reporting this.

It could be that it was enabled incorrectly before. If you're residing in Belgium or Czech Republic, that's not supported yet.

However, you can always change your location for the Amazon account - this doesn't affect your physical purchases. Alternatively, you can pair your phone with the Echo, via Bluetooth :relaxed:

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Hey, I’ve obtained Amazon echo dot 4 with Alexa and there is no possibility to add Deezer skills to it. Apparently, due to my geographical position which is Czech Republic, where I’ve been using Deezer for 5 years at least. That is really strange and frustrating as I do not want to switch to another music service.

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Hi there @iamborg @Oleksandr.Zhezhela 

Thanks for reporting this.

It could be that it was enabled incorrectly before. If you're residing in Belgium or Czech Republic, that's not supported yet.

However, you can always change your location for the Amazon account - this doesn't affect your physical purchases. Alternatively, you can pair your phone with the Echo, via Bluetooth :relaxed:

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