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Deezer not working on Fitbit: unexpected error occurred


I have a Samsung Galaxy Note 8 and i just purchased a Fitbit Versa 2. I have tried for 2 days straight to get Deezer to work on the watch with no luck.

I get to the point twhere i type the activation code from the Deezer app onto my Versa and then it says “Link accounts” - every time i do this I get a message “Uh oh, unexpected error occurred”.

Can someone please help!!

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Best answer by Karl Cross 19 November 2020, 18:31

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Userlevel 7
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Great thank you , I will give that a go :)

 

Let us know if it worked for you . 

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Hi @Hilary Elizabeth 

 

ok so the fitbit app is seeing your Deezer playlists, you’re selecting the ones you want to transfer, you can “force sync” (it’s an option in a submenu) and the playlists transfer?

 

do they show on the Deezer app on the watch, but then you try to play and get the unexpected error?  If I’m incorrect then please give more details step by step so we can pinpoint when the error occurs! :) 

 

 

 

Thanks for the response. The fitbit wasn't showing that it needed a software update however I did a full reset and now it is working. 

Hi Rob

My teenager got it working for me! Loving it!!

Thank you

Kind regards

Fiona

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Hi @Karl Cross 

 

I have the same problem this morning, I will report this asap and update you when I know more.

Was there ever a fix to this? I am having this problem now! Just bought a versa 3 and cannot get it to connect. I have tried everything. Been working on it for about 9 hrs today!! Please get it fixed. The watch will have to be returned otherwise.

I just received a new Fitbit sense and have been unable to get deezer to work. I do have a premium account and have connected my deezer account to the watch. When I go in the fitbit app I get Uh oh. There was a problem reaching the server. Try again.

 

I have been unable to figure out how to get deezer to work on the app for a few hours I have tried resetting the watch, and uninstalling and reinstalling the app.

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Hmmm.. maybe it’s Deezer/Fitbit problem, others reporting it here: - https://community.fitbit.com/t5/Versa-3/Deezer-isn-t-syncing-with-my-Versa-3/td-p/4536684/page/2

 

I’ll mention this to the Deezer moderators here and get them to check/report it.

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Hey @Karl Cross 

Thanks for reporting it, @Rob Igo told us too. We're aware of the issue and our devs are investigating this at the moment. Please bear with us and keep updated here :v_tone2:

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Hi @Sweetroxy63 

 

I’d disconnect your Deezer account from Fitbit and remove the Fitbit app from your watch, restart it and then re-install the Deezer app on your watch and then link and start again.

 

Here’s some links: - 

 

Fitbit get Started - https://support.deezer.com/hc/en-gb/articles/360000571689

and use Use Deezer on Fitbit - https://en.deezercommunity.com/your-account-and-subscription-5/fitbit-downloading-removing-and-listening-to-music-9067

 

Let us know how you get on :) 

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Hey @Vickylking @L&G @monkeymark @Kevin Connolly @Jess Nelmes @Rebecca Schifferle @Kaitlin Perry @Andrea Biancardi 

Thank you for your patience while we work on sorting this out! Once I've got an update, I'll let you know!

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We've tackled it as it was being caused by something unrelated @Karl Cross please keep us posted if anything changes and once more, thank you for your contribution!

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Hi @JP Clark 

Sorry to hear that. We're working on sorting this out.

Hey @danjschu 

Good shout for subscribing. Thank you for reporting it. I'll update this topic once we've made progress.

In the meantime, please keep me posted as well :slight_smile:

Same issues as other people, shame as I like my Fitbit but disappointed I can’t get Deezer to work properly on the watch 

Hey @Aditi1511 

Thanks for the detailed report. What's your Deezer app version?

Its 128.4.17

I can now open the Deezer app in the fitbit app however music is not syncing, I have connected to multiple different internets in the “Manage Wi-Fi Networks” in the fitbit app also therefore it is not a network issue

 

I have also uninstalled deezer from fitbit, re-installed, uninstalled fitbit, re-installed it and still the same issue

I'm having the same issue. UH OH, UNEXPECTED ERROR after I click pair device. I've tried restarting my versa, restarting my phone, deleting the app on both, signing out and back in. I have deezer premium which works if I play it on my phone. I dunno what else to do and I've lost patience with it completely. I feel I've been restarting my devices all day and got nowhere. Any other tips please ? 

I've also updated the settings and the firmware is up to date. I've tried unlinking as per the last advice give . 

 

It lets you accesses it now, but it wont let you press the 3 dots in the corner because it closes. So you can’t delete music.
 

What seems to work: log out of your Deezer account on your phone. Someone should state that here after people try all these other things and get frustrated...

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Hi @TheoNancy82 

Very weird I've not heard of this particular problem and I'm sorry to hear how frustrating this is for you. It sound like you light have a faulty Fitbit, I'd contact there support (my wife had a faulty Fitbit and she had a replacement within days)

 

If you get a new one please give us an update on how you get on.

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Hi @Najki77 

 

please make sure your fitbit has the latest firmware (update) on there.

 

If that doesn’t work, unlink your deezer account (if it’s linked), remove the Deezer app from the watch, restart the watch (and your phone), and then re-install Deezer app on the watch and try again.

 

Let us know how you get on :) 

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@Rob Igo  Your service is needed 😀

So basically I’m having this problem. I have tried to download music to my fit bit versa 2 through Deezer and it have worked before, and now I am experiencing this issue. Every time I click onto manage my music, this error keeps popping up, “ uh oh, there was a problem reaching the server”. This blocks me from accessing my music and downloading more. I’ve tried to contact the fit bit support team and they are saying that this just might be a Deezer issue with Fitbit. Can someone reach out to me, I did everything from resetting my Fitbit to deleting everything and nothing worked.

It's been two weeks.

I'm starting to think this won't ever get fixed. Time to start eyeing other smartwatches and music services.

Userlevel 7
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Thanks for reporting it @Wease25 we're full-on working on this, which also affects other devices. Please hang in there and keep in touch with us, so that you're up-to-date with our progress :wink:

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