Question

Deezer is loading for a while on Beovision 11


I have subscribed Deezer Premium as my Beovision 11 TV has Deezer built in. But what a bad experience!
Loading is taking half a minute (I'm not interested in using my iPhone app and mirroring).

It would bee nice with an update to Bang&Olufsen. I have been told that Deezer don't want to provide that service to Bang&Olufsen.

21 replies

Userlevel 7
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Hi @Willy Pedersen I am sorry to hear that you are having a bad experience with our service. Is it just taking long to load? Are you able to play music at all?
Music is playing well when Deezer is loaded. I therefor think that the problem is the Deezer software built in in the Beovision 11.
I have the same experience on my Beovision 11.
Once you got a song playing its all fine, but moving arond in the app is a very sluggish experience.
Userlevel 7
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Hi @Willy Pedersen @Hiort Music I would need a more detailed description of the problem in order to pass this on I am afraid. Could you please give me more details?

Same problem here and getting worse. Deezer don’t start-up at all since a couple of days. 

Userlevel 7
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Hello @Stefan Lely, sorry to read you’re having a bad experience :slight_frown: As with the other users above, it’s with the loading of the tracks that you have a problem?

Hi! No, since several days the Deezer-app on the BV11 won’t start at all. Just the logo appears and the loading-symbol(moving circle) but that’s it...

Userlevel 7
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Hello @Stefan Lely, can you log into your Deezer account on a computer, go to Account settings > My apps, then uninstall the app corresponding to your TV, and finally try to connect again to Deezer on your TV?

Let me know how it goes!

Hi Kevin,

in ‘account settings’ I don’t see ‘my Apps’. Where do I find those Apps?

Hi Kevin,

found it, done it, but it doesn’t solve the problem 😞

Userlevel 7
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Hello @Stefan Lely, sorry about that. I’ve tried something on my side, would you mind switching on the TV and trying to launch Deezer?

Let me know how it goes!

Hi Kevin, unfortunally the same...

 

Userlevel 7
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Hi @Stefan Lely, I’ve been checking some forums about Beovision, some users are suggesting a factory reset as you can read here. What do you think about it?

Cheers

Nothing

Userlevel 7
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You mean it didn't work, @Stefan Lely?

Our devs are currently looking to see if there are any changes planned on this and the type of app the Beovision uses too :v_tone2:

Hello,

after return from a short trip my Beovision 11-46 has the same issue…see the picture from  Stefan 14 days ago ...:frowning2:

On my  Beovision Avant i reinstalled the Google App an with a new design it now works fine.

But on the Beovision 11 there is no solution…nothing has changed since September 2017.

It´s my B&O Master for the hole house and is in the living room with my Beolab 50 speaker´s. After a total reset, i would have work for several days to recalibrate them for the room and reinstall my settings…

Perhaps it is on your site. See the attached picture from the connection to your internetsite.

 

If there is no way to use deezer with my B&O master, i have to leave deezer and will go to another music service…

 

Norbert

 

 

 

Userlevel 7
Badge +5

Hey @Norbert.Hahn 

Apologies for the inconvenience. It's been reported, let's hope this gets fixed soon. Please keep checking for firmware updates to the TV as well :v_tone2:

I have the same isser. Deezer won’t start up and freezes at the point as shown by the others. 
Does anybody know if the problem is at Bang & Olufsen or Deezer side? 

In the same boat. Deezer just doesn’t load and you guys don’t have you deezer app available for Apple TV so can’t use that option either. 

Userlevel 7
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Hey @atm85 @hilbrecht 

Sorry about your experience. Have you tried any troubleshooting tips by any chance?

Hi Rudi. 
what do you mean by troubleshooting? Which tips regarding B&O? B&O has not updated their SW for Beovision 11 for a couple of years now. And a while ago Deezer would not load anymore. So my guess is that the Deezer app has changed? Is Deezer now only supporting the major platforms, eg Android, Samsung etc,?

 

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