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Deezer HiFi issues with Chromecast

  • 2 November 2017
  • 98 replies
  • 9584 views

Hi,

Is it possible to have Deezer HiFi on Chromecast Audio? Or is this service limited only to Sonos?
How will I know during play that sound source is FLAC?

Thanks
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Best answer by Flo.Deezer 21 May 2018, 18:30

Hi there, we are happy to announce that this has been implemented ;)

Please see our articles here and here for more info!
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Userlevel 7
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Hi there! 🎼 Hifi is limited to Sonos, Bang & Olufsen and the new Desktop Beta app at the moment. But we're already working on extending the devices. Keep your eyes peeled, we'll updated the community as soon as there are news! 😉
Userlevel 1
I noticed as soon as I connect to my audio cast the HQ logo disappears? It is set for the highest settings (HiFi) on the Google device. Thank you
Userlevel 1
Adding to this I am confused as I read in multiple articles that HiFi streaming was available now through Chromecast audio? This is the reason I signed up.
https://www.google.com/amp/s/9to5google.com/2017/08/31/deezer-hifi-chromecast-built-in-support/amp/
Userlevel 7
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@Mick.McGuire I moved your question to this existing topic. Please note that we haven't claimed that High Quality is available on chromecast audio. We are of course working on that and I will keep you posted should there be an update 🙂
Userlevel 1
@Anja Thank you for the information, One more question, will the Flac quality eventually be able to be downloaded to our phones? My LG v30 is eagerly waiting 🤘
Userlevel 1
Does deezer support flac through Chromecast?
Userlevel 7
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@santiago I moved your topic to this one as it was answered here 🙂
@Anja do you work for Deezer? It looks like you're a community member. There are multiple reports that FLAC is available for Chromecast e.g. https://www.google.com/amp/s/www.theverge.com/platform/amp/2017/8/30/16221584/deezer-hi-fi-service-google-cast-sonos I just signed up specifically for this reason, do Deezer employee's answer on these forums ever? Any word on why these reports exist if the feature is not planned, or when? Thanks!

Update: I see the articles from August say the rollout will happen 'over the coming months', oyy lame I popped my 30-day trial for a sometime-feature. I wish Spotify would just offer lossless! 🙂. Any answers to the remaining questions would be much appreciated, thanks.
Userlevel 1
+1 for this conversation. @Anja and @Rafael. please pay attention to this. The media buzz and Deezers own press releases are very misleading. @Anja, you have stated multiple times in this community forum that Deezer does not support HiFi on Chromecast and does not support Google Home at all, however Deezer press releases and the media all say the exact opposite.

I switched from Tidal to Deezer based on the multitude of articles that state Deezer HiFi is available on Chromecast from Android apps and Google Home. Including an article on your own website - an announcement from Deezer on August 30th. Here is a Link to that announcement. Since switching to Deezer yesterday I have noticed some major discrepancies between what the media and Deezer are saying and the actual service being offered.

1) Deezer is not available as a music service in the Google Home app (I am in the U.S.). Not only can I not stream HiFi, I cannot stream Deezer at all via my Google Homes... This contradicts the article on Deezer's website here. If Deezer is only available as a Google Home service in some countries, you should make this limitation clear to potential customers.
2) Casting from my mobile apps does not playback at Flac quality. This contradicts the Deezer Press Release from August 30th in my first link above.
3) HiFi (Flac) quality is not available as a quality selection in the Deezer mobile app for Android (Google Pixel XL 2) or iOS (iPad Pro). Only third party sources have stated this, I did not find a PR from Deezer saying this would be available but it certainly should be!

Given the volume of press stating that these features are available, I believe that we are all owed a concrete answer on the following questions:

Is HiFi (Flac) to Chromecast being worked on? If so, roughly when do you believe it will be available?
Which apps (Mobile, Desktop, Web) will support casting HiFi playback?
Is Deezer a supported Google Home music service in some countries? If so, which countries? When will it be available in the rest of the countries?
Are there plans to support HiFi (Flac) playback on the mobile apps? If so, roughly when will that feature be rolled out?


@BelievedToHear, @Santiago.Iglesias, @Mick.McGuire, @izelic1, @siobhanmc89@chika_milan, @marcmv1, @HiFi_lover, @Zottelfant all have similar questions.

Thanks,
Jefe

Sources:
Just Say Play - Deezer Announces Voice Activated Integration (Deezer, August 8th)
Deezer Expands Its High Fidelity Tier With Voice Enabled Services And A Broader Ecosystem (Deezer, August)
Deezer HiFi brings lossless audio and voice control to wireless speakers (WhatHiFi, August 30th)
Deezer now streams high quality audio to more than just Sonos (Engadget, August 30th)
Deezer's hi-fi service no longer exclusive to Sonos (TheVerge, August 30th)
Get Deezer HiFi, now on Google Cast and Chromecast enabled speakers (Routenote, August 31st)
Want High-Res audio from Google Home? Deezer has you covered (TechRadar, August 30th)
Deezer Expands High-Quality Audio Service To More Devices (Forbes, August 30th)
Deezer to offer High-Quality audio service on more devices (Muvi, September 1st)
Deezer expands Hi-Fi beyond Sonos to Google Cast and Chromecast speakers (TechCrunch, August 30th)
Userlevel 2
Very disappointing, therefore, I went back to Tidal. At leat I can get lossless as published in media!
Userlevel 2
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Why are you adverting something you can't deliver? I signed up for Deezer HiFi and cannot use it... very frustrated.

http://www.deezer-blog.com/press/deezer-expands-its-high-fidelity-tier-with-voice-enabled-services-and-a-broader-ecosystem/
Userlevel 7
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Hi @Lucaugusto, I understand that this blog post can be a bit confusing but it states that we are working on launching these features in the (near) future and not that it's already possible. But I agree with you and will definitely pass this on to the team!
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Hi Anja... Thank you for replying.

I really appreciate Deezer efforts to bring high fidelity music to their users. I'm really eager to use it on my Chromecast, and that's why I'm so frustrated with these false statements from your PR...
Userlevel 7
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Hi there, yes, we are working hard on making high quality sound available for many more devices. I've checked with the team and the article is correct in the sense that the feature is indeed going to be implemented on other devices! I can't tell you exactly when but I'll update you as soon as I know more.

Did you know that's it already available in our new Desktop Beta app? It was also just recently implemented on Yamaha and Moon devices 🙂
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Thank you Anja...

I hope it happens soon, in the sense that I'll stay with the first streaming service that delivers both HiFi and a good brazilian music catalog to my Chromecat Audio (unfortunaly Tidal does not have a good catalog).
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*unfortunately
Userlevel 2
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The lie is a truth that did not happen ... Mario Quintana
Userlevel 3
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+ 1
It appears that if a topic is not liked or or too awkward to answer they put a solved sticker on the post and ignore all further posts. I too am very concerned at the amount of misinformation out there, I moved from Tidal to Deezer on the back of promises being made via leaked false information. @Anja appears to have gone AWOL on this subject and I'm unless I get some clarification on Google Home integration and Chromecast Audio streaming quality very soon I will be going back to Tidal, who to their credit do push ahead with innovations and get things done.
Userlevel 1
+ 1
It appears that if a topic is not liked or or too awkward to answer they put a solved sticker on the post and ignore all further posts. I too am very concerned at the amount of misinformation out there, I moved from Tidal to Deezer on the back of promises being made via leaked false information. @Anja appears to have gone AWOL on this subject and I'm unless I get some clarification on Google Home integration and Chromecast Audio streaming quality very soon I will be going back to Tidal, who to their credit do push ahead with innovations and get things done.

+1
Same question here.
I believe the only option to stream HiFi now is to use AirPlay streaming from Mac Desktop App
Userlevel 2
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Hi there, yes, we are working hard on making high quality sound available for many more devices. I've checked with the team and the article is correct in the sense that the feature is indeed going to be implemented on other devices! I can't tell you exactly when but I'll update you as soon as I know more.

Did you know that's it already available in our new Desktop Beta app? It was also just recently implemented on Yamaha and Moon devices :)



Hi Anja...

I need one clarification...

I complained about your marketing teams adverting HiFi on Chromecast Audio... Then you said: " the article is correct in the sense that the feature is indeed going to be implemented on other devices!" ...

Will you deliver HiFi on Chromecast Audio, or will you deliver it only on other devices?

Lucas
Userlevel 7
Badge +1
Hi there, yes, we are working hard on making high quality sound available for many more devices. I've checked with the team and the article is correct in the sense that the feature is indeed going to be implemented on other devices! I can't tell you exactly when but I'll update you as soon as I know more.

Did you know that's it already available in our new Desktop Beta app? It was also just recently implemented on Yamaha and Moon devices :)



Hi Anja...

I need one clarification...

I complained about your marketing teams adverting HiFi on Chromecast Audio... Then you said: " the article is correct in the sense that the feature is indeed going to be implemented on other devices!" ...

Will you deliver HiFi on Chromecast Audio, or will you deliver it only on other devices?

Lucas


Hi Lucas, I have no info about Hifi being available on Chromecast Audio in the future at the moment. But we've already passed this feedback on to the team. And I hope that we'll be able to give you more details in the future 🙂
I can confirm that Deezer is not playing hifi music streams to Chromecast Audio in my location at least. I can see the network traffic going to my CC Audio device from my router, it appears to be 320 kbps at best, my ears also confirm the compressed audio sound. So, it's back to Tidal, they stream hifi to CC Audio, my router and ears agree.
Userlevel 7
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I can confirm that Deezer is not playing hifi music streams to Chromecast Audio in my location at least. I can see the network traffic going to my CC Audio device from my router, it appears to be 320 kbps at best, my ears also confirm the compressed audio sound. So, it's back to Tidal, they stream hifi to CC Audio, my router and ears agree.

Hi there, that's not supported yet unfortunately. But we'll keep you posted about any changes 🙂
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Adding to this I am confused as I read in multiple articles that HiFi streaming was available now through Chromecast audio? This is the reason I signed up.
https://www.google.com/amp/s/9to5google.com/2017/08/31/deezer-hifi-chromecast-built-in-support/amp/


Deezer just don't care about Chromecast Audio. I cancelled my HiFi account due to the same reason... they are loosing money and clients.

https://en.deezercommunity.com/troubleshooting-and-tips-4/deezer-pr-lying-about-hifi-on-chromecast-audio-4929

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