Question

Deezer for Amazon Kindle Fire

  • 13 November 2018
  • 23 replies
  • 1492 views

I have recently bought a kindle fire but am unable to get Deezer. Has anyone else had the same problem

23 replies

Userlevel 7
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Hi there, what exactly is the problem? You should be able to find the Deezer app in the Amazon appstore 😉
When I go to the App Store it says app unavailable
Userlevel 7
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When I go to the App Store it says app unavailable

Sorry about that. We are not able to know why this is happening. In this case it might be better to contact Amazon directly about this. It might have to so with your amazon account settings 😉

Is the Deezer app no longer available on Fire tablet?

 

Just got tablets for the kids with the idea of utilising a family subscription but the app says currently available when I try to access it on the Amazon App Store 

I get the same as the above. What’s the recommended fix for this? Amazon is listing my Kindle Fire as a non-compatible device for Deezer:

 

 

The app was previously installed and working fine.

 

 

yep this has happened to me too and I lost loads of my downloads

I had deezer installed on my kindle since August...then it stopped working last week and now is no longer available on tbis device!!

I contacted Amazon, who told me that the app was configured not to support the Fire.

 

So I got in touch with Deezer and it turns out that the Fire isn’t currently supported in Amazon app store. Apparently they are working on a fix but it was a bit vague, maybe if more people complain it might get more attention.

Userlevel 7
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Hi there @soulmedia @9775dod @Keeks 

Thanks for reaching out to us. Just to confirm, can you download the Deezer app from this store?

https://www.amazon.com/Deezer/dp/B00874UZOM

Hi there @soulmedia @9775dod @Keeks 

Thanks for reaching out to us. Just to confirm, can you download the Deezer app from this store?

https://www.amazon.com/Deezer/dp/B00874UZOM

Hi Rudi - I cannot download the app from that link. I get the same issue as shown in my screenshot a few posts back; it says that the app is not compatible with the device.

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Thanks for coming back to me on that @soulmedia

I'll be passing your feedback on :thumbsup_tone2: there are things we need to clarify about its support.

After a couple of years using Deezer on my Kindle Fire HD it has suddenly stopped working - like the above posts I'm seeing in the app store that the device is no longer supported on this device. Come on Deezer it's your app, sort it out please - £10 a month for something unusable is a lot of money. Bet Spotify aren't having this problem.

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Thanks for your input @Graham67 we're discussing this with our developers. Your comments are much appreciated!

Thanks for your input @Graham67 we're discussing this with our developers. Your comments are much appreciated!


That’s great @Rudi ……except looking at this thread you Deezer guys have been aware of this issue for some time….when is it going to be fixed?

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Hey @Graham67 

We haven't got a timescale yet. But this is a hot topic of discussion here at Deezer at the moment. We'll keep the community updated :thumbsup_tone2:

Thank you for your patience and understanding.

Hi - any updates - as I have a new Fire HD to use with my family subscription and dead in the water right now. Any alternative ways to get working in the meantime?

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Hi there @edcapko 

We've made the hard decision to no longer support the Fire app. See here for more info.

Thank you for your understanding :v_tone2:

Hey @Graham67 

We haven't got a timescale yet. But this is a hot topic of discussion here at Deezer at the moment. We'll keep the community updated :thumbsup_tone2:

Thank you for your patience and understanding.

@Rudi Are Deezer going to fix this issue of should we switch to a service that does support Kindle Fire HD?

Userlevel 7
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Hello @Graham67, as mentioned by Rudi above, this is no longer supported by Deezer.

Have a nice day

Hello @Graham67, as mentioned by Rudi above, this is no longer supported by Deezer.

Have a nice day

@Kevin Deezer I saw the post from Rudi and followed the link to the other thread....however that seems to refer to an app for the FireStick not the Kindle Fire tablet?  Or have Deezer stopped supporting all Amazon devices? Poor show if they have!

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Hi there @Graham67 

Unfortunately, it's the for both Fire devices. This decision wasn't taken lightly at all.

We do and will continue to support Alexa devices like Echo, for example :thumbsup_tone2:

Hi there @Graham67 

Unfortunately, it's the for both Fire devices. This decision wasn't taken lightly at all.

We do and will continue to support Alexa devices like Echo, for example :thumbsup_tone2:

So when is Deezer planning to provide support for Fire TV devices? 

 

How can an already Android app NOT be supported on an Android system?

 

The amount of people that make use of Amazon products and Deezer decides to drop the ball on it.

 

This is a total disappointment from Deezer.

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Hey @Eitel Dagnin 

Firstly, sorry about the disappointment, that's not the intention.

Second, it's a commercial partnership, so it isn't only on our side. But I'll be passing your feedback to our devs so that they're aware, thank you :pray_tone2:

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