Solved

Deezer crashes at launching, only after upgrade to macOS Mojave

  • 31 October 2018
  • 12 replies
  • 385 views

Hi,
I have been using Deezer for years now with no problem. Two days ago I upgraded my iMac to macOS Mojave and since then, I cannot launch Deezer. It crashes instantly, leaving a error message like the one at the bottom.
Any clues on how to proceed?
Thanks!!
Fer
-------------
Process: Deezer [1619]
Path: /Applications/Deezer.app/Contents/MacOS/Deezer
Identifier: com.deezer.Deezer
Version: 1.2.3 (4312)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Deezer [1619]
User ID: 501

Date/Time: 2018-10-31 09:27:45.790 +0100
OS Version: Mac OS X 10.14 (18A391)
Report Version: 12
Anonymous UUID: BE4E854B-28C9-8137-7CC0-6309C1C7A1A6

Sleep/Wake UUID: A155874C-1523-4D21-8D12-3B55A64C4055

Time Awake Since Boot: 16000 seconds
Time Since Wake: 1000 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Application Specific Information:
Assertion failed: (_eventPort != NULL), function -[SPMediaKeyTap startWatchingMediaKeys], file /Users/Shared/Jenkins/Home/workspace/DeezerForMac/Vendors/SPMediaKey/SPMediaKeyTap.m, line 87.


Thread 0 Crashed:: Dispatch queue: com.apple.main-thread
0 libsystem_kernel.dylib 0x00007fff7946db86 __pthread_kill + 10
1 libsystem_pthread.dylib 0x00007fff79523c50 pthread_kill + 285
2 libsystem_c.dylib 0x00007fff793d71c9 abort + 127
3 libsystem_c.dylib 0x00007fff7939f868 __assert_rtn + 320
4 com.deezer.Deezer 0x0000000104c6ea00 0x104bc7000 + 686592
5 com.deezer.Deezer 0x0000000104be6776 0x104bc7000 + 128886
6 com.apple.CoreFoundation 0x00007fff4c2ff306 __CFNOTIFICATIONCENTER_IS_CALLING_OUT_TO_AN_OBSERVER__ + 12
7 com.apple.CoreFoundation 0x00007fff4c2ff280 ___CFXRegistrationPost_block_invoke + 63
8 com.apple.CoreFoundation 0x00007fff4c2ff1a1 _CFXRegistrationPost + 398
9 com.apple.CoreFoundation 0x00007fff4c3075ed ___CFXNotificationPost_block_invoke + 87
10 com.apple.CoreFoundation 0x00007fff4c26e13a -[_CFXNotificationRegistrar find:object:observer:enumerator:] + 1633
11 com.apple.CoreFoundation 0x00007fff4c26d4fd _CFXNotificationPost + 742
12 com.apple.Foundation 0x00007fff4e5efbab -[NSNotificationCenter postNotificationName:object:userInfo:] + 66
13 com.apple.AppKit 0x00007fff497f7c42 -[NSApplication _postDidFinishNotification] + 313
14 com.apple.AppKit 0x00007fff497f7566 -[NSApplication _sendFinishLaunchingNotification] + 209
15 com.apple.AppKit 0x00007fff497f4ec0 -[NSApplication(NSAppleEventHandling) _handleAEOpenEvent:] + 552
16 com.apple.AppKit 0x00007fff497f4b0f -[NSApplication(NSAppleEventHandling) _handleCoreEvent:withReplyEvent:] + 690
17 com.apple.Foundation 0x00007fff4e63a274 -[NSAppleEventManager dispatchRawAppleEvent:withRawReply:handlerRefCon:] + 287
18 com.apple.Foundation 0x00007fff4e63a0f0 _NSAppleEventManagerGenericHandler + 102
19 com.apple.AE 0x00007fff4d524b6b aeDispatchAppleEvent(AEDesc const*, AEDesc*, unsigned int, unsigned char*) + 1855
20 com.apple.AE 0x00007fff4d5243d5 dispatchEventAndSendReply(AEDesc const*, AEDesc*) + 41
21 com.apple.AE 0x00007fff4d5242ad aeProcessAppleEvent + 439
22 com.apple.HIToolbox 0x00007fff4b53d03e AEProcessAppleEvent + 55
23 com.apple.AppKit 0x00007fff497f0c3c _DPSNextEvent + 1734
24 com.apple.AppKit 0x00007fff497ef6fa -[NSApplication(NSEvent) _nextEventMatchingEventMask:untilDate:inMode:dequeue:] + 1362
25 com.apple.AppKit 0x00007fff497e975d -[NSApplication run] + 699
26 com.apple.AppKit 0x00007fff497d8e97 NSApplicationMain + 780
27 libdyld.dylib 0x00007fff7932f085 start + 1

Thread 1:
0 libsystem_pthread.dylib 0x00007fff79520408 start_wqthread + 0
1 ??? 0x0000000054485244 0 + 1414025796

Thread 2:
0 libsystem_pthread.dylib 0x00007fff79520408 start_wqthread + 0
1 ??? 0x0000000054485244 0 + 1414025796

Thread 3:
0 libsystem_pthread.dylib 0x00007fff79520408 start_wqthread + 0
1 ??? 0x0000000054485244 0 + 1414025796

Thread 4:
0 libsystem_pthread.dylib 0x00007fff79520408 start_wqthread + 0
1 ??? 0x0000000054485244 0 + 1414025796

....
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Best answer by ouero 11 January 2019, 18:58

It's an issue with the settings: in System Preferences, in the Security & Privacy tab, under Accessibility, the Deezer app needs to be selected (or it won't be allowed access and therefore will not function).
View original

12 replies

I have exactly the same problem. I expect Deezer to quickly come with a software update in order to fix this problem.
Userlevel 7
Badge +6
Some people have reported the same and we are investigating this. have you reinstalled the app?
Hi Rafael,
I have not reinstalled the app, and would rather not do it
Don't know whether it fixes the bug
Userlevel 7
Badge +6
I don't know if it will fix the issue either, but we need to try 🙂
Same problem here. It crashes unexpectedly whenever I press the "Dislike" button while in Flow mode. Also if I'm searching for something.
Userlevel 7
Badge +5
HI @mjpm07 are you using the desktop beta app? If so which version do you have installed?
Everything sorted after reinstalling the Beta desktop app.
Hope it also works for you!
The catch is the old version had no ads and a much better interface. The new version just puts ads in your face with high volume and no way to shut them up.
Userlevel 7
Badge +5
Hi @Bob's Brother what do you mean? This topic is about the desktop app which has not changed design.
It's an issue with the settings: in System Preferences, in the Security & Privacy tab, under Accessibility, the Deezer app needs to be selected (or it won't be allowed access and therefore will not function).
Thanks to @ouero ! This definitely solved the issue.
It's an issue with the settings: in System Preferences, in the Security & Privacy tab, under Accessibility, the Deezer app needs to be selected (or it won't be allowed access and therefore will not function).

Thanks to https:///members/ouero-113274 ! This definitely solved the issue.

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