Answered

Deezer cannot stream music to Polk MAgnifi Max SR Soundbar from Huawei P20 Pro

  • 8 June 2019
  • 7 replies
  • 65 views

I'm living in Poland and using Huawei P20 Pro (separate app since Google Home still does not support Deezer in my country). Anyway, I am connected to wi-fi on my mobile just like the soundbar is but when I try to stream any music from Deezer app, it's just waiting for song to be sent and nothing happens (there is just a load screen telling that I'm seconds from the goal 😃 then soundbar is silenced because it probably waits for Deezer but after 30 secs it losts connection and music starts to play on my mobile device.
I was suggested to clear cache in my Deezer app but it didn't work.... any ideas guys???
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Best answer by Rafael Ch 19 June 2019, 20:44

Today I have eliminated this issue to be connected with smartphone, I downloaded Deezer App on my Samsung Galaxy A tablet, there is exactly the same issue by using wi-fi connection between the device and Polk Magnifi Max SR Soundba. PS. Bluetooth connection works like a charm for Deezer anyway
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7 replies

Userlevel 7
Badge +6
Sorry to hear that @Rafael Ch

Have you tried reinstalling the app and restarting both devices? I'd also reboot the router for 3 mins.
hi Rudi, I will try to reboot the router tomorrow, I heard that Polk soundbars have sometimes some issues related to wi-fi connections..have you received any response from Dev Team regarding my issue? Thank you for your help
Userlevel 7
Badge +5
Hi @Rafael Ch we have not submitted anything to developers. First we always try to solve it ourselves. Let us know how you get on 😉.
@Flo.Deezer are you 100% sure? 🙂 Unfortunately, nothing has changed, I updated DEezer app to the newest version, still there is an issue with connecting to the soundbar via wi-fi (musi is not loading, turnin up/down the volume is possible though)

Userlevel 7
Badge +6
Hey @Rafael Ch

What Flo meant was that, from our community, we haven't reported to our developers about this. On the other side, I can see that our colleague Guilherme from the support team has done it. I believe that this issue isn't affecting just your device, but others as well. Thank you for your patience!
I see, hopefully it will be resolved quite soon for all users 😉 cheers
Today I have eliminated this issue to be connected with smartphone, I downloaded Deezer App on my Samsung Galaxy A tablet, there is exactly the same issue by using wi-fi connection between the device and Polk Magnifi Max SR Soundba. PS. Bluetooth connection works like a charm for Deezer anyway

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