Deezer app keeps forgetting my account details and its window position/size settings

  • 8 February 2020
  • 9 replies
  • 93 views

This happens every 2 weeks or so, it’s so frustrating! Does it reset all user settings after each update or something?

 

Platform: Windows 10


9 replies

Userlevel 7
Badge +7

Hi @serjio 

Apologies for not picking up with your topic earlier - have you tried reinstalling the app? Please try to update to our latest version 4.18.50 if you haven't done so and let me know if still have any problems :thumbsup_tone2:

Userlevel 2
Badge +1

@Rudi have you tried fixing the app so that it doesn’t randomly forget our passwords?

 

I’m currently on 4.19.10, and as far as I can tell each time it auto-updates it forgets my login details. I authenticate using email and password.

Userlevel 7
Badge +7

You're right @vladnc 

Our devs are still working on this, please bear with us a while longer :pray_tone2:

Userlevel 2
Badge +1

Updated to 4.19.20, it happened again.

Userlevel 7
Badge +7

Yes, that version isn't ready to fix the problem yet @vladnc - but we haven't stopped working on this. We won't until we get it sorted, that's our guarantee :pray_tone2:

Userlevel 2
Badge +1

OK. Thanks.

Userlevel 2
Badge +1

After the latest update it asked me to login again. After clicking on the “log in” option it opened a page in a browser, which checked my login, then took me back to the app, and I was authenticated without having to enter a password.

 

While this is still not ideal, it’s much better than the previous behavior. I can live with this. Thanks for improving the app.

 

Userlevel 7
Badge +7

Thanks for waiting for our solution, we've had to act quickly to at least ensure you don't have annoying captchas to deal with @vladnc you're feedback is very important!

Why does Deezer keep login me out

 

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