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Chromecast Issue Collection

  • 3 November 2018
  • 84 replies
  • 6565 views

  • Anonymous
  • 0 replies
Hi,

as you know there have been issues with the Deezer Chromecast integration for a while now and we have not seen any improvement on the situation, yet. Quite contrary, it seems to have gotten even worse.

I have therefore collected all the issues I'm seeing so far with as much detail as I can.

I urge you to act on these issues as some of them are absolutely critical for HIFI users with Chromecast.

I have done the following things to troubleshoot:
  • Exclude Deezer app from battery optimization
  • Kill App
  • Cleared SmartCache
  • Uninstalled App
  • Tried beta version of the app
  • Restart Chromecast
  • Reset Chromecast
  • Tried all of the issues with the following devices: Google Pixel 1, Google Pixel 3, Xiaomi Mi A2
  • Restart Smartphone
Issue 1 - Chromecast Audio Dropouts (as discussed here https://en.deezercommunity.com/troubleshooting-and-tips-4/chromecast-audio-issues-streaming-interrupted-4888)
Criticality: CRITICAL (listening through Chromecast is not possible without issues)
Chromecast Device: Chromecast Audio (connected through 5GHz as well as 2,4Ghz)
Wifi Router: Google Wifi
Audio Quality: HiFi
Device initiating streaming: Google Pixel 1, Google Pixel 3, Xiaomi Mi A2
Deezer App Version to reproduce: Android 6.0.2.89
First occurence: 2-4 months ago (not with the initial Chromecast HiFi streaming update)

After some time (5-20 minutes) the playback on the Chromecast Audio starts to dropout for half a second to 20 seconds. The rate of dropouts start increasing from there. The behavior can be reset by completely resetting the Chromecast Audio.



Issue 2 - Chromecast Ultra Playback skips within the track
Criticality: CRITICAL (listening through Chromecast is not possible without issues)
Chromecast Device: Chromecast Ultra (connected through Ethernet)
Router: Google Wifi (connected through Ethernet)
Audio Quality: HiFi
Device initiating streaming: Google Pixel 1, Google Pixel 3, Xiaomi Mi A2
Deezer App Version to reproduce: Android 6.0.2.89
First occurence: 4-6 weeks ago

For some tracks the Chromecast Ultra starts skipping through the song seemingly randomly (forward/backward). This happens right from the start. I have found no way to fix this issue.
Example tracks for which I can reproduce this:
Boztown - Back to the back
Culprate - Whispers, Pt. 1 (Album: Deliverance)
Culprate - The Memoirs of Gregory Otterman (Album: Deliverance)
Culprate - Acid Rain (Album: Deliverance)



Issue 3 - Chromecast freezes up after playback pause
Criticality: SEVERE (Chromecast restart is necessary)
Chromecast Device: Chromecast Ultra (connected through Ethernet), Chromecast Audio (connected through WiFi)
Router: Google Wifi (connected through Ethernet, Wifi)
Audio Quality: Hifi, High
Device initiating streaming: Google Pixel 1, Google Pixel 3, Xiaomi Mi A2
Deezer App Version to reproduce: Android 6.0.2.89
First occurence: 2-4 months ago (not with the initial Chromecast HiFi streaming update)

After the playback on Chromecast has been on pause for some time it is possible that the next track cannot be played. The Android app shows the change of track and seems to be loading while the Chromecast app is inresponsive (at least this can be observed on the Chromecast Ultra which is connected to a TV). The Chromecast app cannot be changed to another app (Youtube, Netflix), instead a full restart is necessary). It is not possible to disconnect from the Deezer app.



Issue 4 - Chromecast cannot play next track
Criticality: SEVERE (Chromecast restart is necessary)
Chromecast Device: Chromecast Ultra (connected through Ethernet), Chromecast Audio (connected through WiFi)
Router: Google Wifi (connected through Ethernet, Wifi)
Audio Quality: Hifi (might also occur on other quality levels)
Device initiating streaming: Google Pixel 1, Google Pixel 3, Xiaomi Mi A2
Deezer App Version to reproduce: Android 6.0.2.89
First occurence: 1-2 months ago

Sometimes it is possible that the next track cannot be played when switching to it manually. The Android app shows the change of track and seems to be loading. The Chromecast app also shows that its loading however no progress is being made for several minutes. Switching to other tracks is possible, however the initial track can only be played after killing the Android app and disconnecting from the Chromecast app, sometimes only after a restart of the Chromecast.



Issue 5 - Chromecast Audio does not buffer correctly (might be connected to Issue 1)
Criticality: CRITICAL (listening through Chromecast is not possible without issues)
Chromecast Device: Chromecast Audio (connected through 5GHz as well as 2,4Ghz)
Wifi Router: Google Wifi
Audio Quality: HiFi
Device initiating streaming: Google Pixel 1, Google Pixel 3, Xiaomi Mi A2
Deezer App Version to reproduce: Android 6.0.2.89
First occurence: 2-4 months ago (not with the initial Chromecast HiFi streaming update)

If the Chromecast's connection speed is insufficient for reliable playback (because there are other devices on the network using up bandwidth) it does not buffer the track correctly, instead playing 1 second of audio followed by 2-3 seconds of silence with another second of playback afterwards.



Assumptions:
Issue 1,2 and 5 are pointing to issues with the playback implementation on the Chromecast not being optimized for lossless playback.

Issue 3 and 4 might be connectivity issues between the smartphone and the Chromecast.

Issue 3 looks like an issue where the Chromecast-App gets into a deadlock state.


Personal opinion:
I switched to Deezer for its offer of HiFi audio and a less bug-ridden app than Tidal's. I stayed for Flow and the UX of the mobile app.

However since HiFi + Chromecast is how I personally use my 'big' audio system the last few weeks have been less and less enjoyable with Deezer as functionality that is being advertised (and which I am paying for) is not being delivered.

I hope for these issues (especially the critical ones) to be resolved swiftly, ideally with an issue tracker as it seems I'm not the only one seeing these issues.

I also hope that there will be regression tests added for the Chromecast apps including HiFi functionality as these issues were introduced over time.

And last but not least, while I understand that these issues are hard to troubleshoot (especially due to possibly being an issue with the mobile app or the chromecast app) it should not be the customer's duty to write detailed error reports. Maybe it is worth investing in a sufficient automated test suite as well as a good feedback tool within the mobile app that allows for useful crashtests.

Best Regards,
Alex


EDIT: Unfortunately I just saw that multiple answers are not possible with the poll.
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Best answer by Rudi 14 November 2019, 16:25

Our current Chromecast integration hasn't been stable for quite some time. So we're working on a new integration, using Google's new protocol - Cast. It should improve the whole experience, and we expect to have more updates about it before the end of this year. In the meantime, please see this topic for tips and workarounds, and try reinstalling the app and restarting your internet router to see if it helps. Thank you for your understanding.

View original

Which of these issues are you seeing as well?


84 replies

Userlevel 1

Any updates? We are on December. 

Userlevel 3
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Please fix this. I will cancel my subscription by the end of the month if not.
Userlevel 7
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Hi @Alex Panda, thanks for this well explained post! I will pass it on to our devs exaclity how it is! I will keep you updated as soon as I have any more news about it!
Hi, I have experienced all issues Alex Panda described in the first post (ALL OF THEM) when casting to Chromecast Audio from IPhone 6 iOS 12.0.1 , android phone, web browser and tablet. That's why I canceled my deezer subscription two months ago. I am disappointed to see that Deezer did not fix these issues. And we can see the complaints in this forum about casting to Chromecast Audio all the time.
I tried Spotify, Google play music and Tidal with Chromecast Audio: all of them work fine without any issue. I tried to change WiFi channel, set 5ghz: nothing helped
Userlevel 1
Additional faults to report:

  1. Random crackles and pops in audio after listening for a while (doesn't tend to happen for the first ~15 minutes of audio).
  2. App becomes unresponsive such that a track will be streaming on the Chromecast and trying to play a different track results in the track being played on the device whilst the other track plays simultaneously on the Chromecast.
  3. Upon casting of first track, I would say I manage to cast successfully roughly 50% of the time. I usually end up cancelling casting then trying again.
I've said this in another thread but I'll reiterate it here - Chromecast support has been awful for a long time and is only getting worse. You guys really need to sort this out.
Userlevel 1
Solved it! Left Deezer and went to Spotify. Problems solved although the interface is not as good. Come on Deezer, I want to come back and use your HiFi version.
For months and months hifi on chromecast from android devices is sold but does not work
Hundreds of people complaining on this forum for instance and the solution by deezer is...to remove the threads talking about it. Totally dishonest. How can it be?! Take care, this may disappear soon...
Thought I’d trial Deezer but the buffering problems when using Chromecast result in constant stuttering at the start of each track. High speed Virgin internet with only one device in use so no excuse. Looks like I’ll be cancelling my subscription 😟
I’ll try again when Deezer can work properly with Chromecast.
Google vs. Deezer issues !

You are all very patient endlessly tweaking the impossible Deezer HiFi to Chromecast Audio streaming malfunction. It has not worked for over a year with me (Android 8.0/5gHz).

I think Google and Deezer have rivalry or financial issues, which prevent them from cooperating together seriously.

There seems to be no other explanation to not solving these not so big software issues, than a lack of goodwill between Deezer and Goggle.
This problem persists after 2 years 😞.

I have a chromecast audio and I deal with most of the problems described above.

I found a solution, at least for me.

On Samsung devices (phone or tablet) there is an option/application called Smart View. Basically, in this case, this mirror audio from your phone / tablet to the chromcast audio.

Steps
  1. Turn on Smart View on phone
  2. Select chromcast audio as device
  3. play music on deezer on phone
After that when I "play" Deezer on phone all is working perfectly.
Deezer player -> Phone -> Smart view -> chromecast audio.

I think that this app (Samsung Smart View) is available on google play store. Maybe it can be installed on non-Samsung devices to achieve the same functionality.

I hope this will help someone.

@deezer devs chat with samsung devs and try to implement their solution in your app. Or look at their code, the source is open.
Userlevel 7
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Hi there @Owlyjim 

Thanks for sharing it with us. Our chromecast issues have been present for quite some time because we've been working on a new integration for over 9 months. Hopefully it'll be completely developed in the next couple of months. Thank you for your patience and understanding.

Userlevel 1
I have quite accidentally come up with a solution!

  • chromecast audio
  • dezzer on Motorola moto g4
  • deezer on 2 windows10 pcs with deezer beta desktop app
  • sometimes play deezer trough chrome browser
Irritating problem:

When I stream music through chromecast audio,
every song at certain intervals start cracking and breaking. Like a damaged cd.

When you updated the app, the issue got worse.
Only one song can listen ... and stop. No next song.
Pure horror.

The same problem occurs when I stream from the laptop through the chrome browser to the chromecast.

By the forums we see that this is a widespread problem.

I live in a residential building with lots of internet connectors and routers.
I notice that the internet is slower over wifi.
I changed the channels, but the congestion would be repeated every couple of days.
I'm surrounded by 30 routers at 2.4 ghz.

I logged in to the router and switched the wifi frequency to 5 ghz.

Since then deezer on chromecast audio works PERFECT !!
Literally perfect. Crystal sound and playlists work perfectly. Everything is loaded smoothly.



Stop trying to change router settings or ipads, Androids. Its very clear that deezer have some reason they dont want to support Googles chromecast. If they haven't solved it now, they never will. All other olatforms are working just fine so either switch to them or do what deezer wsnts you to.. Replace your cca with some thing else. I for one will cancle my deezer sub. Bye!
Hi again,

Both my smartphone and Chromecast audio were already connected at 5Ghz WiFi frequency. Anyway I switched off the 2,4Ghz channel from my router settings. I was ok with doing that because all the wifi stuffs that I use at home are 5ghz compatible. Now I feel that the quality of sound of Deezer improved: no more crackling sounds etc.

The problem is that I still have issues when changing tracks, albums, etc
I still don't have the control of the music that I want to listen, because after the first 3-4-5 songs I listen, then I can't skip a song, select a new album/playlist because music is not loading properly.
I still have to continuosly switch off Deezer and stop any Chromecast transmission.. again and again and again.
Indeed Deezer take care of this, lots of promises are made but without any results. A solution can be that you just admit that Deezer will never work on chromecast......
Userlevel 7
Badge +7

Hi there @Harmen.Epema @LaFamille @Mauricio.Farías 

Thank you for your feedback and for your patience. We've been working with a new protocol Google is introducing - so we're a bit ahead of time for that effect. But we still need more development to get it done. Hopefully, it'll be a reality soon :thumbsup_tone2:

Be good to get this done for the Christmas break?

Just to add that I am still having a ton of problems with Deezer + Chromecast audio. About to leave to something else really. Tried Spotify and Deezer for the free trials and liked Deezer way better, Chromecast issue is making me change.
Same issue for me too. Cant believe this is being reported for 2 years and not yet resolved. i am all for giving the smaller guys a chance and use deezer vs spotify but cant do it if the basics dont even work. If this is due to some issues on Google's Chromecast instead of frmo Deezer, this should be highlighted. Otherwise, I am moving to spotify as well.
At least one rootcause of audio stuttering is the flawed output via digital connection (TOSLINK) on Chromecast Audio.

Please investigate!

Examples:
Userlevel 1

Well that’s frustrating… I've just switched to Deezer from Spotify. I left Spotify because their chromecast support is awful, but at least I *could* keep a stream going with Spotify.  Deezer freezes my chromecast audio after about 15 minutes and the chromecast is literally dead for 5 minutes while it restarts itself.  Tried Tidal but they don’t have Google Home integration.     Looks like my next stop will be Google Play Music? 

 

Deezer,  there is two weeks left before the end of this year. Do you have a new integration or not?

Userlevel 2
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We have to report this with some hifi magazine like whathifi or something? They deserve to get bad press. The only way to move this two year issue up.

It seems that the 3 free months come at the right time. I will wait until it and subscribe if I can use chromecast. 

Have a nice year Deezer (and deezer developers !)

Hey @WuCris

Thank you for your feedback. You've made good points about this. As you can see above, we're developing our new integration so that we have a seamless experience overall. Thank you for your patience and understanding!

OMG, @Rudi, if I may, what’s the point of that pure-PR statement in this forum?

Btw, for what it’s worth, I found an almost perfect test case for Deezer that makes Chromecast stutter, chop, drop etc: Köln Concert by Keith Jarrett.

Привет!

Я имею аудио-систему на основе источника Cambridge Audio CXN v2, поддерживающего протокол трансляции Google ChromeCast. Трансляция отлично работает со многими приложениями и сервисами, но только не с Deezer. При попытке транслировать поток из Deezer удается прослушать всего лишь пару треков, затем поток начинает заикаться и скоро совсем останавливается. Помогает перезагрузка всех устройств, но потом всё повторяется. Согласитесь, что это не похоже на удобный и качественный сервис.

Для меня трансляция через ChromeCast - это наиболее удобный способ интегрировать deezer с подпиской hifi в свою систему и мне очень жаль, что это не работает должным образом.

Я надеюсь, что разработчики решат эту проблему в очень скором времени. Особенно, учитывая, что другие сервисы не имеют таких проблем, а значит - проблема решаема и не является сложной.

Прошу сообщить мне о ходе работ и сроках решения.

Спасибо!

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