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Chromecast Issue Collection



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Ok, I thought I may have fixed this. I looked on the Chromecast forum. And they recommend using the 2.4 network on dual band routers. So I:

  • Uninstalled/Reinstalled Deezer
  • Factory Reset All of my Chromcast Devices
  • Set up the new Google Home Network on the 2.4 band
  • Tested on a single speaker - worked
  • Tested on the full system (4 speakers) - worked
Still experiencing the issues, this is no fun.
I just got a new LG SK10Y soundbar - it has Chromecast built in. I tried to play Deezer through the soundbar using Chromecast with no luck. I clicked the cast icon, it looked like as connected, but the soundbar didn't show the connection and no audio was playing. I tried other apps with the soundbar and they worked correctly. I will try today with cleared Deezer cache. (Phone is Galaxy Note 9)
Stop trying to change router settings or ipads, Androids. Its very clear that deezer have some reason they dont want to support Googles chromecast. If they haven't solved it now, they never will. All other olatforms are working just fine so either switch to them or do what deezer wsnts you to.. Replace your cca with some thing else. I for one will cancle my deezer sub. Bye!
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Hi there @MichelPettersson

Sorry for the way you feel. We didn't get it right the first time with Chromecast - be we're far from giving up. We've been working on a whole new integration for quite some time, so please bear with us (if you can), so that we can deliver a better service 👍🏼

The problem is on Deezer side.

I’am using Chromecast Audio with TOSLINK and I have the same stuttering which is extremly annoying. I think I will come back to Qobuz at the end of the month.

 

Hi there@MichelPettersson

Sorry for the way you feel. We didn't get it right the first time with Chromecast - be we're far from giving up. We've been working on a whole new integration for quite some time, so please bear with us (if you can), so that we can deliver a better service 👍🏼

 

Any further news or a rough ETA on this.

 

This issues has now been ongoing for years.

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Hey there @MiNiMaL_FuSS 

Thank you for your support. We've got more updates about this before the end of the year. We've been working on it for quite a while now but it isn't done yet. It's based on a new Google protocol so we expect a much better integration and we need you all to be the judge of that. Thank you for your patience, as soon as I have more details, I'll share with you :thumbsup_tone2:

I was coming back here to share that chromecast audio also doesn't work from my iPhone. But having read your update, I'll try to be patient until the end of the year.

 

Please make it work, I'm happy with the rest of deezer 

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Deezer is my main streaming supplier (I love the interface) but it just does not work with Chromecast Audio (CCA) and it hasn’t done for well over a year now. Spotify just works but the interface is not as good. I had to buy a different streamer unit which accesses Deezer via an app called DTS Play-Fi and that works but why did I have to spend nearly £200 to correct a problem I didn’t have? If Spotify can do it, why can’t one of the world’s biggest streaming organisations get it to work? Must be costing you a fair amount of lost revenue!

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Hi there @MaxW53 

Thank you for your honest feedback. We're currently working on a new Google protocol which will much improve our integration with other devices. So even though it's taking a lot of work, we aim to provide an update by the end of this year. Thank you for your support :thumbsup_tone2:

The deezer app on xperia xz2 compact does not connect to the sony STR-DN1060 receiver. When you click on the chromecast icon, a download picture appears and nothing happens. Other applications connect to the receiver. What could be the problem?

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Our current Chromecast integration hasn't been stable for quite some time. So we're working on a new integration, using Google's new protocol - Cast. It should improve the whole experience, and we expect to have more updates about it before the end of this year. In the meantime, please see this topic for tips and workarounds, and try reinstalling the app and restarting your internet router to see if it helps. Thank you for your understanding.

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Any updates? We are on December. 

Be good to get this done for the Christmas break?

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Well that’s frustrating… I've just switched to Deezer from Spotify. I left Spotify because their chromecast support is awful, but at least I *could* keep a stream going with Spotify.  Deezer freezes my chromecast audio after about 15 minutes and the chromecast is literally dead for 5 minutes while it restarts itself.  Tried Tidal but they don’t have Google Home integration.     Looks like my next stop will be Google Play Music? 

 

Deezer,  there is two weeks left before the end of this year. Do you have a new integration or not?

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We won't have our integration ready for this year, @Andrew.Chick @MiNiMaL_FuSS @Mauricio.Farías but we're almost there!

Some of the mechanisms were already introduced to our apps, in preparation, but we're not quite done yet. We'll be continuing at the beginning of the year. Thank you for your patience and understanding.

We won't have our integration ready for this year, @Andrew.Chick @MiNiMaL_FuSS @Mauricio.Farías but we're almost there!

Some of the mechanisms were already introduced to our apps, in preparation, but we're not quite done yet. We'll be continuing at the beginning of the year. Thank you for your patience and understanding.

Time is up. This persitent issue is just not getting solved. Promises that the new version would be ready at the end of the year (2019) are just not getting kept. Now we're in january 2020, though promises were that at the end of 2019 a solution would be in place.

What is the current timeline which you can adhere to?

In all fairness, i'm paying money for a service that just isn't doing what is expected. Bear in mind that a beautiful dutch saying states that trust comes on foot but leaves on a horse. My trust in Deezer is fading, you're asking customers to pay full price for a product which partially works, the only reson I am staying are my playlists and he fuss to migrate these to Spotify. 

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OK, we'll have to wait…

If you need to migrate between streaming services look out https://soundiiz.com/

It seems that the 3 free months come at the right time. I will wait until it and subscribe if I can use chromecast. 

Have a nice year Deezer (and deezer developers !)

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Hi there @Harmen.Epema @LaFamille @Mauricio.Farías 

Thank you for your feedback and for your patience. We've been working with a new protocol Google is introducing - so we're a bit ahead of time for that effect. But we still need more development to get it done. Hopefully, it'll be a reality soon :thumbsup_tone2:

I have problems with deezer when i cast it with my samsung android tot chromecast.

1- I can't shuffle songs.

2- My playlist appears differently on the screen when i cast it. For exemple, sometimes the middlesection of my playlist appears on top.

3- Sometimes when i use chromecast and select a song from a playlist on my phone, it plays another song (1 or 2 songs further in the playlist), but on the tv-screen you see the cover and title of the song i chose. 

So as you can see i have a lot of problems when i use chromecast and i see that those problems were already there a couple of years ago. How is it that it's still not fixed?

 

 

 

 

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Hi there @Owlyjim 

Thanks for sharing it with us. Our chromecast issues have been present for quite some time because we've been working on a new integration for over 9 months. Hopefully it'll be completely developed in the next couple of months. Thank you for your patience and understanding.

I just finished doing a survey for Deezer and noticed there were no questions about queue management.

IMO queue management is the area where Deezer falls behind other services and continues to allow Tidal to dominate audiophile support (no Qobuz here in Australia).  No fundamental queue operations like “Play Next” and “Add to Queue” when casting to Chromecast after over a year of the issue being reported is terrible.  We are told “it’s being worked on”, “it will be here before the end of 2019”, “early in 2020”…  Is full Chromecast support vaporware?

At least impliment “Add to Queue”.

Deezer is so well positioned to compete with both Spotify and Tidal for the HiFi crown if only these silly issues were resolved.

 

 

 

Apparently this forum is the only means of reporting bugs? 

When streaming in Hi-fi through the website or Android app I have no difficulties everything runs smoothly. So it's not my WiFi. 

However on Chromecast when a track starts it'll pause, buffer, then play the first few seconds and then stop for about 10 seconds, buffer, and then it continues to play the rest of the song fine. This happens on every track. 

It is extremely annoying and outright bad programming. Desired behaviour would be that the next track starts to buffer prior to the currently playing track finishing. This would permit gapless playback between tracks as well as prevent any buffer issues. 

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Hi there @goodomens 

Thanks for your input.

Queue management is something we're hoping to introduce with our new integration. I know it can be frustrating (as it is for us, too), but it's still being worked on. Our devs have introduced mechanisms to our apps in the past couple of months, but we're not done yet. I'll be passing your feedback on to the relevant teams here and I hope we have more updates about this soon. Thank you again :thumbsup_tone2:

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