Question

Chromecast Issue Collection

  • 3 November 2018
  • 51 replies
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51 replies

After the last update of the Deezer app on iOS, there is impossible to connect with the Chromecast on TV. In the beginning it looks like everything works, because Deezer is connecting with the Chromecast and the logotype of Deezer app is showing on the TV screen, but when I just click a Play button, them the connection is shutting down. I have to note that every other apps like Netflix or You Tube work fine.
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I was wondering if the problems with Chromecast audio are solved.

This is a problem which has been going on for a year. There was a thread with lots of complaints a and miracly the pages has been lost due an attack..... Still wondering if I have to believe it or not because they have also promised us to solve this.

All the threads of this issue state it has been solved.

I ended my subscription of this... As I still like Deezer and want to come back my question on this and curious what other members conclusions are.
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Hi there.

I can confirm there are issues with Chromecast, particularly if you are a HiFi subscriber. Have a search, you'll find plenty of grumbles, even though the main thread has gone. Deezer say they are working on a fix, but are unable to commit to a timeline.
I'm facing a lot of "crackles/clicks" while I'm listening Deezer on my Chromecast audio. If I remember well, ir started in last December. Before I thought was Chromecast, but it is not, since I used Spotify on it and has worked fine. Please, you should take a look on that. It really makes me sad =/

I'm facing this issue using iPod and my Android device sharing to Chromecast audio.
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We have to report this with some hifi magazine like whathifi or something? They deserve to get bad press. The only way to move this two year issue up.
At least one rootcause of audio stuttering is the flawed output via digital connection (TOSLINK) on Chromecast Audio.

Please investigate!

Examples:
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Hi everyone.
Deezer's used to all of them, he's got a lot of mistakes coming back. This time when playing through Chromecast plays only 30s of the song and jumps to the next one. Funny and tragic. I'm fighting for the return of "Hear this", and here's another argument to leave this platform..... I will return to Tidal - I am waiting, as promised, until the end of July. Unfortunately, today I started my vacation and instead of listening to my favorite music, I have to be frustrated by Deezer's miserable actions. Deezer = poverty
This problem persists after 2 years 😞.

I have a chromecast audio and I deal with most of the problems described above.

I found a solution, at least for me.

On Samsung devices (phone or tablet) there is an option/application called Smart View. Basically, in this case, this mirror audio from your phone / tablet to the chromcast audio.

Steps
  1. Turn on Smart View on phone
  2. Select chromcast audio as device
  3. play music on deezer on phone
After that when I "play" Deezer on phone all is working perfectly.
Deezer player -> Phone -> Smart view -> chromecast audio.

I think that this app (Samsung Smart View) is available on google play store. Maybe it can be installed on non-Samsung devices to achieve the same functionality.

I hope this will help someone.

@deezer devs chat with samsung devs and try to implement their solution in your app. Or look at their code, the source is open.
I have this issue too.

Deezer on Android or IOS > Chromecast Audio > TOSLINK

I have tried two different Chromecast Audio's, different optical cables and even a different receiver; all suffer with audio breaks and glitches.

If I cast with Deezer to a Chromecast v1 (hdmi), it's fine - no glitches.

If I AirPlay from my IOS device to my receiver, it's fine - no glitches.

If I cast from Spotify on Android or IOS > Chromecast Audio > TOSLINK, it's fine - no glitches.

Looks pretty conclusive that it's a Deezer issue to me.

Can't believe that this has been going on for so long, with Deezer seemingly doing nothing about it.

Deezer - can we have some feedback & traction to fix please?

Thanks,

NickP
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This problem persists after 2 years 😞.

I have a chromecast audio and I deal with most of the problems described above.

I found a solution, at least for me.

On Samsung devices (phone or tablet) there is an option/application called Smart View. Basically, in this case, this mirror audio from your phone / tablet to the chromcast audio.

Steps
  1. Turn on Smart View on phone
  2. Select chromcast audio as device
  3. play music on deezer on phone
After that when I "play" Deezer on phone all is working perfectly.
Deezer player -> Phone -> Smart view -> chromecast audio.

I think that this app (Samsung Smart View) is available on google play store. Maybe it can be installed on non-Samsung devices to achieve the same functionality.

I hope this will help someone.

@deezer devs chat with samsung devs and try to implement their solution in your app. Or look at their code, the source is open.

@omer.gegic this has worked perfectly for me too (using smartthings on my galaxy s10+). The only time I get issues is if I were to cast directly out of deezer with chromecast/google home app.

I am now streaming/casting via optical on chromecast audio with no drop outs. Thank you very much.
@Rudi here's some info for you to give your colleagues.
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Thanks for sharing @m5n0w @omer.gegic 💪🏼
I have this issue too.

Deezer on Android or IOS > Chromecast Audio > TOSLINK

I have tried two different Chromecast Audio's, different optical cables and even a different receiver; all suffer with audio breaks and glitches.

If I cast with Deezer to a Chromecast v1 (hdmi), it's fine - no glitches.

If I AirPlay from my IOS device to my receiver, it's fine - no glitches.

If I cast from Spotify on Android or IOS > Chromecast Audio > TOSLINK, it's fine - no glitches.

Looks pretty conclusive that it's a Deezer issue to me.

Can't believe that this has been going on for so long, with Deezer seemingly doing nothing about it.

Deezer - can we have some feedback & traction to fix please?

Thanks,

NickP



I've been experiencing exactly this issue for a couple of years now - it's very specific so you'd think deezer would be able to nail it down!
Same issue for me too. Cant believe this is being reported for 2 years and not yet resolved. i am all for giving the smaller guys a chance and use deezer vs spotify but cant do it if the basics dont even work. If this is due to some issues on Google's Chromecast instead of frmo Deezer, this should be highlighted. Otherwise, I am moving to spotify as well.
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Thanks for the feedback, @MiNiMaL_FuSS @Umar. We're working on it but we still need a bit more of your patience. I'll forward your comments to our devs.
Thought I’d trial Deezer but the buffering problems when using Chromecast result in constant stuttering at the start of each track. High speed Virgin internet with only one device in use so no excuse. Looks like I’ll be cancelling my subscription 😟
I’ll try again when Deezer can work properly with Chromecast.
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Right, so this is really starting to take the p**s.
As mentioned above by @omer.gegic by using Samsung smart view to cast/mirror the audio to chromecast audio...
It's been working perfectly.... Until today where I try the same and deezer shows the following screenshot.
I mean, does deezer actually want us to listen to our flipping music or not?
To say I'm absolutely fuming is a massive understatement.
You (deezer) can't be bothered to get your chromecast implementation working despite still advertising it as being compatible and then a work around/alternative is suggested which works perfectly but now this stops working!
What is going on? We're all getting sick and tired of this ineptitude

.
I'm seriously thinking about feeding this information to the consumer/trade audio magazines if this isn't sorted very soon. 3 years nearly now guys?! Wtf?!

@Rudi @Flo.Deezer
There's so many topics on this. Hope this is the right one to report my issues.

I have a new soundbar with chromecast audio built in, and for some reason Deezer does not want to play songs to it.

On any Android device (2 phones, 1 tablet), when I select the soundbar in the cast options, the soundbar says "wifi" but nothing happens. Deezer shows the loading screen (almost there bla bla bla) but the music starts playing on the mobile device.

Things that do work
  • Any audio app that is not Deezer (eg tune in radio)
  • Playing Deezer through the Soundbar app (LG Music Flow)
  • Casting Deezer to a regular chromecast
I've also set the audio quality to Standard for casting, restarted the device, cleared my cache, updated apps / firmware.... Still it looks like it's not even trying to connect.

Any advice besides switching to Spotify?
Just to add that I am still having a ton of problems with Deezer + Chromecast audio. About to leave to something else really. Tried Spotify and Deezer for the free trials and liked Deezer way better, Chromecast issue is making me change.
I am having similar issues, multiple CCA speakers and a GH, all being controlled through the iPhone XS app. Worked great for the first few weeks, no interuptions, music would play on all 4 speakers for hours, filling my home with tunes from Deezer. Now I get one-or-two songs then it cuts out completely. And I have to kill the cast and start over. I've tried just streaming to one speaker to see if was a bandwidth issue, or an issue with CCA, or Home. Same problem. I've considered killing the app and starting over but I've downloaded over a dozen albums to play on flights, skiing, etc. and don't want to lose those, and I'm uncertain that will fix the problem.

I'm right at the end of my Hi-Fi trial, and I'm not sure I will continue if this problem(s) persist. Love the app, the selection, the quality. Sounds awesome...when it works.
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Hey there @Ricardo Labes

I've replied to you on another topic. Thank you for reporting the issues to us.

Hey @Bakfiets @Philip Ciaccio that's honest and sound feedback. Thank you very much for your input. @m5n0w I'm very sorry we can't get this improved/sorted yet.
I'll be insisting in passing your opinions and feedback to our devs and product managers. So once more, thank you for your patience and contribution.
The equaliser has stopped functioning when casting to Chromecast audio. It still works when using bluetooth in my car for example. How do i get this to work again?
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Hey @CraigAScott1

Have you tried reinstalling the app to see if it works again? Let me know.
No, OK i will try that and see if that helps.
Tried reinstalling, works just as badly. So unfortunate bc I lost all of my downloads.

😪

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