Question

Chromecast audio issues - streaming interrupted



Show first post

236 replies

Userlevel 7
Badge +5
@Steve-K we are well aware of this and apologise again. There seems to be a fix on the way, please keep your eyes out for any updates
Userlevel 1
Flo.Deezer wrote:

@Steve-K we are well aware of this and apologise again. There seems to be a fix on the way, please keep your eyes out for any updates


Flo, I have come across this thread by accident.

I am also having terrible listening experience via Chromecast Audio with dropouts and gaps. The customer experience is even worse - I reported the problem as a Chromecast issue and it got assigned to a support rep with no familiarity of how to stream Deezer to Chromecast and no useful advice has been received. Until now I had the impression that I was the only customer in the whole world having issues.

Please give a more meaningful indication of today's status. "there seems to be a fix on the way" tells us nothing. We don't even know if you have been able to reproduce the problems yet, let alone identify the cause. Is a fix currently being tested? Or is the wole thing still on a to-do list?

Similarly "please keep your eyes out for updates." Honestly, tell us exactly where to look to keep up to date.

As you can tell, I am really upset to find out this has been going on so long. Yet Deezer has been out there telling us that streaming HiFi to Chromecast is supported, misleading us in our decisions to purchase expensive HiFi systems on that basis. "Supported" does not mean letting problems persist for a whole year that prevent any reasonable use of the service.

The good news is that I would become happy so quickly if this gets fixed. I just want to listen to nice music.
Userlevel 7
Badge +5
Hi @NeilB, I'm sorry about that! I will check your previous emails and will have a chat with the agents to see what it could be improved to make sure our users don't have any bad customer experience! I can see that one of my collegues replied to your email and left an internal note that we should get in touch with your as soon as this issue gets fixed. We don't have an ETA, but hopefully it will be fixed soon!
Userlevel 2
Badge
And we all still believe in fairytails.... How long does customer support are telling us the same sentence? Almost a year....

"we are working on it"

But still no concrete answers on those who are asking questions.

But most importantly solve this annoying problem PLEASE...
Userlevel 1
Rafael. wrote:

we should get in touch with your as soon as this issue gets fixed. We don't have an ETA, but hopefully it will be fixed soon!


@Rafael.
Thanks for your response. Forgive me but I think hope is irrelevant, either it is being actively attended to or it isn't. Has work started? Is anything being done today??
Recently purchased a chromecast audio as wanted to upgrade from my aptx bluetooth and experiencing the same issues of random audio dropouts on cca from my family plan (320kbps).
Using tos link into Marantz amp
Galaxy s8+
Fibre broadband
Everything up to date with software

I've already suggested a hifi option onto the family account but after reading all this I don't think I'd want it.
I don't want sonos, I'll stick to my quality hifi separates for sound thank you but the options are very limiting for streaming upgrades and thought this a great little thing for this purpose.

I've read that Google have stopped cca but will continue to offer support (whatever that means...). Is that why deezer are seemingly so poor at getting this sorted??

This has seemingly been going on for ages now.

Another frustrated customer (I've been using deezer for about 5 years...).

Michael
m5n0w wrote:

Recently purchased a chromecast audio as wanted to upgrade from my aptx bluetooth and experiencing the same issues of random audio dropouts on cca from my family plan (320kbps).
Using tos link into Marantz amp
Galaxy s8+
Fibre broadband
Everything up to date with software

I've already suggested a hifi option onto the family account but after reading all this I don't think I'd want it.
I don't want sonos, I'll stick to my quality hifi separates for sound thank you but the options are very limiting for streaming upgrades and thought this a great little thing for this purpose.

I've read that Google have stopped cca but will continue to offer support (whatever that means...). Is that why deezer are seemingly so poor at getting this sorted??

This has seemingly been going on for ages now.

Another frustrated customer (I've been using deezer for about 5 years...).

Michael



Have you tried connection Chromecast Audio via Cinch? I have the Shuffle issue but no skips (until now ...)
Userlevel 2
Badge
tetsuyama wrote:


m5n0w wrote:

Recently purchased a chromecast audio as wanted to upgrade from my aptx bluetooth and experiencing the same issues of random audio dropouts on cca from my family plan (320kbps).
Using tos link into Marantz amp
Galaxy s8+
Fibre broadband
Everything up to date with software

I've already suggested a hifi option onto the family account but after reading all this I don't think I'd want it.
I don't want sonos, I'll stick to my quality hifi separates for sound thank you but the options are very limiting for streaming upgrades and thought this a great little thing for this purpose.

I've read that Google have stopped cca but will continue to offer support (whatever that means...). Is that why deezer are seemingly so poor at getting this sorted??

This has seemingly been going on for ages now.

Another frustrated customer (I've been using deezer for about 5 years...).

Michael

Have you tried connection Chromecast Audio via Cinch? I have the Shuffle issue but no skips (until now ...)



So, you are aware the decoding is done by the Chromecast Audio Puck and not your Hifi system?
If I was him i would let the Marantz do the decoding.
Justin wrote:


tetsuyama wrote:


m5n0w wrote:

Recently purchased a chromecast audio as wanted to upgrade from my aptx bluetooth and experiencing the same issues of random audio dropouts on cca from my family plan (320kbps).
Using tos link into Marantz amp
Galaxy s8+
Fibre broadband
Everything up to date with software

I've already suggested a hifi option onto the family account but after reading all this I don't think I'd want it.
I don't want sonos, I'll stick to my quality hifi separates for sound thank you but the options are very limiting for streaming upgrades and thought this a great little thing for this purpose.

I've read that Google have stopped cca but will continue to offer support (whatever that means...). Is that why deezer are seemingly so poor at getting this sorted??

This has seemingly been going on for ages now.

Another frustrated customer (I've been using deezer for about 5 years...).

Michael

Have you tried connection Chromecast Audio via Cinch? I have the Shuffle issue but no skips (until now ...)

So, you are aware the decoding is done by the Chromecast Audio Puck and not your Hifi system?
If I was him i would let the Marantz do the decoding.



No I'm not aware of that. I just try to deliver options for trouble shooting, as I have the same set-up - except for the Toslink - but not the same problems. 🙂
Hi, yeah I'm aware that cca runs deezer within itself and my phone is used merely a remote control for it.
I have the same issue with analogue connection "cinch" /rca phono output and have also experienced the random skipping track problem too.
Userlevel 5
Badge +3
Hi there @m5n0w

Which device are you using to stream audio from? And what is the Deezer app version?
Userlevel 2
Hey, @Flo.Deezer, guess what? Chromecast Audio is still utterly broken. Can you please tell us - very specifically (just saying 'a fix is coming soon' is not good enough after more than a year):

1. If you have identified the problem.
2. if Deezer know how to fix it, and
3. If there is somebody actively working to fix it.

You need to treat your customers better than this.
@Rudi I use a Samsung galaxy s8+ (already stated in previous post above) but as others have mentioned, it doesn't stream from the phone, its the Chromecast Audio that does that and the phone merely controls what the cca does (ie remote control).
Userlevel 5
Badge +3
@m5n0w

Got it. Even so, what is the app version?
Userlevel 2
Badge
hello m5n0w,
please provide to Rudi the app version.. I'm curious to see where he is going.. than we wait for his proposed solution.. I could give mine which is very likely the same version you have, but I don't want to hurt his feeling.. he asked it to you..

r/Ciro.
No idea how I check Deezer app on cca but on my galaxy s8+ it's 6.0.5.271
Userlevel 1
I have the same problem with CCA with Toslink on app v6.05.271, what's the point of having a good HiFi system and a hi-quality streaming service if it drops out every 5 seconds? I've never had this problem on Spotify using it for years. Please do something quickly or I'll go back to Spotify.
pault wrote:

I have the same problem with CCA with Toslink on app v6.05.271, what's the point of having a good HiFi system and a hi-quality streaming service if it drops out every 5 seconds? I've never had this problem on Spotify using it for years. Please do something quickly or I'll go back to Spotify.


I'm considering the same if this continues
Userlevel 2
As many, many, many people keep telling you, Chromecast Audio is totally broken. Going by the posts on this forum, it's been broken for over a year. Yet Deezer keep telling us that a fix is coming 'soon'. So how about you actually fix it?
I'm having the same issues with streaming to Chromecast: stuttering, crashing after almost every song, long pauses. What makes the problem worse that HiFi isn't available to stream directly from mobile, so Deezer forces you to cast it to a device to enjoy the highest quality audio. Deezer is useless as it is.
Repeat mode doesn't work for chromecast
Userlevel 1
My sub runs out tomorrow. Switching to another provider due to this unresolved issue.
No response from deezer reps for many days...
Userlevel 1
Badge
Flo.Deezer wrote:

Hi @Zippi we are aware of issues on Chromecast and are working on this with high priority. Please keep an eye on this topic to stay up to date . In the meanwhile what helped many users was to switch to a 5ghz wifi network. Please do so if you have the possibility ;)



lol, 5GHz is not the solution!
Userlevel 2
So ... @Flo.Deezer, does anyone at Deezer have anything to say about this at all? Is anybody listening? Or are you all just hoping that the problem is going to go away?

In case you missed it, I'll repeat my key points. Can you let us - your customers - know:

1. If you have identified the problem.
2. if Deezer know how to fix it, and
3. If there is somebody actively working to fix it.

Reply