Question

Change of song insertion dates


Hello. The dates of my songs have changed. I want dates back. Please help me!
All dates back to 22.10.2018! I beg you, please help me...
Thanks in advance...


10 replies

Userlevel 5
Badge +3
Hi there @Eren Kayacik

Sorry you're experiencing that. At the moment there's no workaround for the issue. It seems that another person reported this, so we've passed it on to our developers so that it can be investigated.
Can you try clearing your app cache and see how it goes for a while, before reporting back to me?
Hi there! @Rudi

I think this is a technical problem. I don't think this is going to be solved. That's why I've renewed all my playlist last night...

There are millions of people who use Deezer. But I'm the only one who has this problem. This makes me very sad.

I've been using Deezer for almost a year without interruption. I first added a song to my playlist on 01.02.2018. But all dates have changed after an update! My only fault was making that update...

But above all, when I was listening to a song last night, I accidentally clicked the heart icon and the song was deleted from the "Favorite Tracks" list! I'm also very sorry for that. I wish I was more careful. In short, I've been listening to this song for a long time.

That's why I completely renewed my entire playlist! I wish I could get back the time and I didn't make that update. I'd give anything to bring back the dates...

I beg you, give me back the dates I added! Please help me! I'll do what you want to do!
Userlevel 5
Badge +3
Hi there @Eren Kayacik

Sorry about how you feel. We're unable to get the dates back, especially as you've 'refreshed' the list. Also, it's beyond our abilities here in the community but I can assure you feedback was passed onto to the right team 🙏🏼
Hi @Rudi
What if I didn't renew the list? Then could you get the dates back?
So it's impossible for me to get the dates back? Not even the slightest chance? Can application managers not even bring dates back?

Thank you for taking your time...
Hello @Mafe, @Anja, @helene.deezer, @Rafael.

The dates of my songs have changed. I want dates back. Please help me!

I think this is a technical problem. That's why I recently renewed my playlists...

There are millions of people who use Deezer. But I'm the only one who has this problem. This makes me very sad.

I've been using Deezer for almost a year without interruption. I first added a song to my playlist on 01.02.2018. But all dates have changed after an update! My only fault was making that update...

But above all, when I was listening to a song last night, I accidentally clicked the heart icon and the song was deleted from the "Favorite Tracks" list! I'm also very sorry for that. I wish I was more careful. In short, I've been listening to this song for a long time.

That's why I completely renewed my entire playlist! I wish I could get back the time and I didn't make that update. I'd give anything to bring back the dates...

I just want you to access my account and bring back the dates. I'm very sensitive about that. Just bring back my dates. I BEG YOU!

I can even pay you money if necessary! For God's sake, I beg you to help me! All I want is to return the dates to 2018! I have the screenshots that I got by chance as evidence.

I used many music services (TIDAL, Spotify etc.). But I couldn't give up Deezer! Everything was going well with Deezer. Until this problem arises! This problem is constantly in my mind! I'm going crazy! I don't want to use any other music application than Deezer! Don't force me to do this.

I hope you will help me...
I believe you can solve this problem. If you solve, you will make me the happiest person in the world!

And you'll make me use Deezer until I die...
Userlevel 7
Badge +5
Hi @Eren Kayacik I am very sorry about this. I am checking with developers if there is something we can do, but I cannot promise anything.
Hi @Flo.Deezer!

Still no news? Waiting for your good news...🤔
Userlevel 7
Badge +5
Hi @Eren Kayacik unfortunately not, I have sent the developers a message about this again hoping to get some news here 😉
Hi @Flo.Deezer!

Still no news? Waiting for your good news...😞

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