Answered

Casting loading issue to Google Home


When I cast from my Sony to my Google Home speaker, the app regularly "hangs"
I thought it was an internet speed issue, but it happens when playing downloaded tracks too.

icon

Best answer by Jan Hejny 1 March 2021, 20:35

Hi Rudi, I did not try anything but the cast was working fine today. All I have done was contacting deezer support team. 

View original

12 replies

Userlevel 7
Badge +7
Hi @Greg.McDavid, please try the procedures below and let me know if it helps:

  • make sure you're connect to a wifi network
  • uninstall Deezer
  • clean your phone's cache
  • remove the SD card
  • turn off your phone
  • reinstall Deezer
  • open Deezer and download at least one album or playlist
  • reinsert the SD card
;)
Userlevel 1

Still happens and this "solution" is like hunting flys with a cannon.

 

• Press casting and click on "Stop casting"

• Move Deezer to the apps sack and kill it.

• Restart Deezer and proceed as nothing happened.

 

As per picture this works in Android.

I have same issue with all our Samsung phones. It is very annoying. Hope they fix it soon. 

Userlevel 7
Badge +8

Hi there @Jan Hejny 

Sorry to hear about that. Have you tried carrying out the troubleshooting tips mentioned above? Could you please give us more info?

Hi Rudi, I did not try anything but the cast was working fine today. All I have done was contacting deezer support team. 

Userlevel 7
Badge +8

Glad to know, mate @Jan Hejny 

Let us know if you need help with anything else!

Still abog issue here... SoundCloud, Spotify works well, Deezer is the only one having troubles.

Userlevel 7
Badge +8

Sorry about that @EmilioFromSf 

Could you please give us a few more details so that we can try to help you?

Are you seeing an error message? What device are you casting from? What's the Deezer app version?

Let us know :wink:

Hi there @Jan Hejny 

Sorry to hear about that. Have you tried carrying out the troubleshooting tips mentioned above? Could you please give us more info?

I think that the answer is going to go to another music provider. The solutions don't work. Each time I write to their customer support I get the same canned response which includes deleting all of my downloaded music. They need to get this thing right. Enough!

Userlevel 7
Badge +8

Hi @Aberrebi 

I get your point, thanks for reaching out here in the community.

But I invite you to provider more details here as well, I can liaise with our devs, as we have new app updates every couple of weeks. We've been extra focused on reliability and killing these bugs for an improved app. The timing for these things to get fixed and improved is great now. Please let us know more about your device and the Deezer app version :thumbsup_tone2:

I'm using a Samsung Note 20 Ultra 5G, 6.2.30.29 is the version that I have on my phone

Userlevel 7
Badge +8

That's our Beta app @Aberrebi have you tried on our original release?

Also, do you have any battery saving tool enabled on the Note?

Do you get to the same error message above? No specific error code?

And lastly, have you restarted your network router?

Reply