can't login to on my tv: "invalid email or password"


I can't login to deezer on my tv. It says "invalid email or password". I've read that you have to unlink your google+ but that wasn't doable, is there a way they can just make this work?

16 replies

Userlevel 7
Badge +7
Hi @Urbanend , have you tried to change your password? Also, please reinstall the app! Let me know if helps!
I have the same issue trying to set up the app on Fire TV. My Deezer account is accessed via my google account but the TV app has no option for this.
I have tried using the "change password" option to set a password but as there wasn't one originally it doesn't seem to let me.

How do I create a password to use?
Ok, looks like there is no password reset link on the account page but this article
https://en.deezercommunity.com/your-account-and-subscription-5/adding-deezer-login-and-password-in-sonos-1276
gave a way to do this using the below link
https://www.deezer.com/password/reset
and it works 🙂
Userlevel 5
Badge +1
@David.Underhill fantastic! All sorted now? ūüôā
Ive added Deezer to my Roku TV & it wants to use my Roku login info to login to Deezer, which is fine since its the same info I use to login to the Deezer app. However, it tells me my info isn't correct when I know it is because I use the same info to login to everything. Can u lease tell me how to make it work on my TV? I've done everything I can find suggested on this forum & on the Roku forum. Help!!
Userlevel 7
Badge +1
Hi @Sabrina Firemoon sorry for the late reply. Have you tried to reset the password and try it again after that?

Won't allow me to login on my TV I've changed my password and it makes no difference 

Userlevel 7
Badge +8

Hey @Wendy.James 

What TV is that? Are you getting an error message?

Try restarting the TV and the network router you have for the internet. Let us know how it goes!

Same problem on my LG55CX. Very frustrating.. should be high priority to fix this.

I can't log in to my Deezer account on my Philips Android TV. I’ve reset the password several times without success.

 

Please fix this!

I have the same issue on my Hisense U7QF i changed the password and it still doesn't work and I tried to login in my phone and it works fine it's just in the TV 

Userlevel 7
Badge +8

We're still looking into this, guys - please hang in there! @Cashel941 @Senny600 @maartenmarijn.koens :pray_tone2:

Having the same problem on my Fire Stick TV. Trying logging in with the same e-mail and password I use on the website, getting ‚Äúinvalid e-mail or password‚ÄĚ.

Userlevel 7
Badge +8

Hey @Rodolfo Bendinelli 

Has this stopped working or have you just tried the Deezer app on the Fire Stick for the first time? 

I've carried out some maintenance to your account. Please change your password and restart your network router after about 3 mins and let me know how it goes!

Hey @Rodolfo Bendinelli 

Has this stopped working or have you just tried the Deezer app on the Fire Stick for the first time? 

I've carried out some maintenance to your account. Please change your password and restart your network router after about 3 mins and let me know how it goes!

It's the first using the app on the Fire Stick. I did the password reset, the Android and Windows apps works fine with the login and new password but the Fire Stick app still says there's a wrong login and password and I'm typing it right, as I can see the password on screen by enabling "show password". I left all my internet equipment off the wall for about 10 minutes, then I reinstalled the app and no go yet. No idea what's going on with the Fire Stick app. :(

Userlevel 7
Badge +8

I've forwarded your comments on @Rodolfo Bendinelli thanks for the feedback and for your patience!

In the meantime, if your TV is a smart one, check if we have an app available for its system :relaxed:

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