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Browser Issues - Symptoms and Answers



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Music won't start playing in MS Edge when HTML5 player enabled (track is selected, but position is always 0:00).

This might be result if user changes Settings > Advanced > Media autoplay to Block (this feature was added in Windows 10 1809 release).

If you encounter this error - switch Media autoplay to Limit.
Where is the settings tab?
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Upper right corner of the browser window, click on the ... dropdown menu, scroll down to Settings, then Advanced. It might be necessary to close and restart Edge after changing these settings.
I have a specific question about the connection. Seems that the problem is the connection via my company's VPN. I have a problem only when I'm in the office (I've not checked if I have any issues with VPN connection from home from the same laptop).

So, I've checked with my company's help desk, they told me it's a Deezer's issue, as no other site works so bad. The connection is even worse via the desktop app.

I don't really know what's going on and need to understand where is the issue - on our or your side.
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Hi there @Kir Prusov

Because our service works according to territory, we don't officially support the use via VPN connections. I'd double check with the laptop at home, just to make sure everything is working as it should be on a different connection 😉

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