Browser and Deezer PC app stops playing

  • 9 January 2021
  • 5 replies

Hello there,

I’ve noticed over the past few months, whether on a browser or on the desktop app, that pretty often my music stops playing for a few seconds, then resumes, and so on until it eventually doesn’t resume playing at all. I thought initially it was because I was using the app, but when using my browser I experience the same. I also thought it would be a bandwidth issue, but I’ve been travelling in a few countries recently (and had to do a lot of quarantines...) yet the issue remains the same.

I’ve been a Deezer Premium member for a few years, I love it, but this is not really a pleasant experience.

Anything I should do to try and fix this ?

Thank you.

5 replies

Chrome version 87.0.4280.141
OS - Windows 10 Pro 
Deezer desktop version - 4.29.0

Userlevel 7
Badge +6

I've noticed other users reporting the same recently @Paulpaul thank you for reaching out!

Could you please let me know the version of your OS and desktop app?

Userlevel 7
Badge +6

Hey @mykhaylo.fedyna 

Thanks for coming back. I've moved your comment here so that we can keep all replies of the same kind together!

@Rudi Hi,

Also today I tried run it on the Mac and got the same issue.
seems like it problem in my acc. But somehow it was working on other laptop with Windows some time.

Userlevel 7
Badge +6

Hey there, @mykhaylo.fedyna @Paulpaul 

Have you tried this on our 4.32 version? This is the latest release and we'd appreciate if you could test it!