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BMW stops support for Deezer in Connected Drive


Userlevel 1

Hi,

 

anyone got the email from BMW that they stop supporting Deezer in Connected Drive(Music) next month (November 2020). This is really on short notice!

Only Spotify will be supported.

Any comments from Deezer on that, any information? @Deezer 

 

And again I have to switch the whole family.

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Best answer by Rudi 21 October 2020, 15:34

Hey @FBI and all, here's what I've got:

It is confirmed that BMW will be removing the Deezer dedicated app for Connected Drive users. In order to still access Deezer on your BMW entertainment system, you'll need to use either Android Auto or CarPlay mirroring experiences as mentioned above.

You mentioned that only 2020 models will have AA. Fortunately, BMW told us that all vehicles will have access to Android Auto & CarPlay if they have completed the OTA update to the 7.20 BMW OS. BMW is pushing this remotely to all vehicles but it hasn't been straight-forward so far. BMW encourages users to reach out their support for assistance on this :thumbsup_tone2:

There is no change for Online Entertainment users, BMW is still supporting this experience and users are still able to renew their Deezer subscriptions.

Thanks for your understanding :pray_tone2:

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12 replies

This really sucks, people. Deezer officials should do something!!

Userlevel 7
Badge +5

Hi there @Andrey Evdokimov @FBI 

Thank you for reporting this and for your patience. I've asked our teams to let us know about what's going on.

In the meantime, please bear in mind that Deezer offers Android Auto as an integration and another one under development for the future :wink:

Userlevel 1

That’s cool. But the BMW does not offer Android Auto integration, so this does not help.

Android Auto is only supported by the 2020 models of BMW.

 

Userlevel 1

And btw, what I really miss is an official statement from Deezer about this.I remember there have been ads about the close Deezer/BMW partnership and now … nothing about.

Userlevel 7
Badge +5

Thank you for the insights and for your patience @FBI

We're also waiting for our teams to give us an official reply. I'll get back here once we've got it :thumbsup_tone2:  

That’s cool. But the BMW does not offer Android Auto integration, so this does not help.

Android Auto is only supported by the 2020 models of BMW.

 

Not even.. My car is 2020..new Z4 and just received a change in the terms and conditions.. No more deezer and still no android auto 

@Deezer.. It's bad for you as they clearly push the clients to subscribe to Spotify instead... 

My car is 2020..new Z4 and just received a change in the terms and conditions.. No more deezer and still no android auto 

@Deezer.. It's bad for you as they clearly push the clients to subscribe to Spotify instead... 

Tried to escalate to bmw but still no answer.. I find bad that they try to kill competition and promote only Spotify,  Apple... 

Userlevel 1

My car is 2020..new Z4 and just received a change in the terms and conditions.. No more deezer and still no android auto 

@Deezer.. It's bad for you as they clearly push the clients to subscribe to Spotify instead... 

Tried to escalate to bmw but still no answer.. I find bad that they try to kill competition and promote only Spotify,  Apple... 

 

ok, the 5series is getting Android Auto in 2020. But anyhow that’s all not the same as the neat integration of Deezer in Connected Music. I don’t want to switch always between the BMW OS and Apple/Android Auto screen.

Userlevel 7
Badge +5

Hey @Franck M 

You've got a strong point there, thank you for registering your feedback here. I'll get these forwarded on straight away :thumbsup_tone2:

Userlevel 1

Hey @Franck M 

You've got a strong point there, thank you for registering your feedback here. I'll get these forwarded on straight away :thumbsup_tone2:


I will also have to quit Deezer Family account than and move whole family to Spotify. Nobody wants that!

Userlevel 7
Badge +5

We certainly don't either @FBI 
Because it's a commercial partnership, we've got to wait a bit before having more info - at least info we can share. But our partnerships teams are on this :pray_tone2:

Userlevel 7
Badge +5

Hey @FBI and all, here's what I've got:

It is confirmed that BMW will be removing the Deezer dedicated app for Connected Drive users. In order to still access Deezer on your BMW entertainment system, you'll need to use either Android Auto or CarPlay mirroring experiences as mentioned above.

You mentioned that only 2020 models will have AA. Fortunately, BMW told us that all vehicles will have access to Android Auto & CarPlay if they have completed the OTA update to the 7.20 BMW OS. BMW is pushing this remotely to all vehicles but it hasn't been straight-forward so far. BMW encourages users to reach out their support for assistance on this :thumbsup_tone2:

There is no change for Online Entertainment users, BMW is still supporting this experience and users are still able to renew their Deezer subscriptions.

Thanks for your understanding :pray_tone2:

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