Question

Back and forward buttons not working on Windows desktop app

  • 19 February 2021
  • 6 replies
  • 60 views

Deezer Windows desktop app, the back and forward buttons don’t work, they just move to the center of the current page.

Bug already acknowledged here:

It was already solved back then, this seems to be a regression.

I’m running the latest version of Windows 10 20H2 (19042.804) x64, Deezer app is at 4.32.20.

Anyone else experiencing this bug? Very annoying.


6 replies

Userlevel 7
Badge +6

Thanks a lot for the feedback @Darcman I get what's happening.

Fortunately, our teams are working on long-term solutions for these and other similar problems. We count on you for this journey, thank you for your support! :relaxed:

I don’t know if this is related, but when I start flow it has started getting stuck on a song after about 10 tracks play.  Seems to mainly happen when it’s handoff from another device.  The workaround is to start another playlist and then restart flow and then it’s fine.  This is in the windows desktop app. 4.32.20

It isn’t enough to drive me away as long as it gets fixed.  We trialed all of the other services but Deezer offered us the best features.  

Userlevel 7
Badge +6

Sorry about that @classico 

You're right, we've been seeing reports of the bug coming back.

The good news I have is that we're working on major updates for our Electron app, as you see, they're overdue :disappointed_relieved:  but it's good news, for sure, coz our teams are on it already. This major update work will fix more than a few bugs, it'll improve reliability and get the app ready for further work which needs completing. I ask you to bear with us for a bit longer and to keep us posted with your experience :thumbsup_tone2:

I did what Rudi said, it works at first but happens again after one day. This issue makes the app unusable and should be fixed already, this is a very old issue. Known since 2019.

It’s even happening on the desktop website now, making almost impossible to use deezer on the computer. 

Userlevel 7
Badge +6

Hi there @Lorenzo Monti @tt1 

Regression, yes.

We're working on this, in fact, 4.32.20 shouldn't be displaying the issue anymore. Thanks for reporting it!
By the way, could you please:

  • Uninstall the app
  • Search for %appdata and delete any Deezer folder you find
  • Restart your computer
  • Download the app and reinstall it

Keep me posted!

 

yes, same here.

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