Answered

Apple Watch Offline Download issue

  • 25 May 2021
  • 6 replies
  • 125 views

When using the new Offline Mode feature on Apple Watch, some playlists fail to download.

Normal behaviour seems to be that when I select playlists and tap “Download”, there’s a progress spinner next to selected items, download button becomes disabled and text updated with percentage status. I’ve manages to download a few as expected.

But I have 2 playlists that just won’t start downloading. When tapping “Download”, spinner next to the selected item doesn’t appear, button becomes disabled for a second or two showing “Downloading 0%” and then just resets to default state while nothing has happened.

Using Apple Watch Series 6 Wi-Fi with watchOS 7.5, Deezer 8.39.0.
Also, I have about 21,5GB of free space and uninterrupted connectivity with both Wifi and iPhone

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Best answer by dee_dirk 25 May 2021, 12:08

Hello @biftekman, are there any uploaded mp3-files in the lists? That could be a reason why they are not loading..

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6 replies

Userlevel 7
Badge +5

Hello @biftekman, are there any uploaded mp3-files in the lists? That could be a reason why they are not loading..

Indeed!
Both playlists I had issues with contained an mp3. I removed those from the playlists and now it downloads the rest as expected.

Additionally, my “Loved tracks” / “Favourite tracks” playlist is fairly large, but doesn’t contain mp3s and it also refuses to download.
Also, indication of the number of items seem to missmatch - 252 on the web, 260 on the watch.

Userlevel 7
Badge +8

Loving the feedback @biftekman, super useful!

We're going to work on improving these bits as the feature is new. Thank you for your contribution :relaxed:

I feel that downloading your songs via Wi-Fi (disconnected from the iPhone) is more stable and fairly faster. 

Userlevel 7
Badge +8

This is great feedback @Gabriel Alexandre thanks for letting us know. Hopefully other Apple Watch users can see your comment and test it out :relaxed: