Solved

Android auto in offline mode


When I put Deezer into offline mode and use it through Android auto no playlists or albums are shown even though they are downloaded. This would really help in reducing data usage on a long drive.

Also, when browsing albums in Android auto it would be great to find based on artist. My album list is quite long and when trying to find a new album when I can't remember the name is difficult.

Any help here would be appreciated.

Thanks,


Jon
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Best answer by Julius3 13 September 2018, 13:35

Have same issue.

Some temporary solution:
In offline mode, on phone navigate to downloaded albums, playlist. Green dot will appear beside downloaded albums, playlists. Dont clear Deezer from memory, Android auto will see downloaded albums and playlist. If you clear Deezer from memory you will need to navigate to downloaded playlist again.

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Userlevel 2
@Jonathan Best thanks for the insight.
We will investigate on this problem (downloaded album and playlist not appearing in offline mode in Android auto).

As for browsing albums based on artist, it seems more like a new feature proposition. Could you post it in the "Got an idea" section? (https://en.deezercommunity.com/got-an-idea-9).

Thanks again for your help and keep us posted if you find anything else.
Have same issue.

Some temporary solution:
In offline mode, on phone navigate to downloaded albums, playlist. Green dot will appear beside downloaded albums, playlists. Dont clear Deezer from memory, Android auto will see downloaded albums and playlist. If you clear Deezer from memory you will need to navigate to downloaded playlist again.
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This problem is very boring. Can we have a definitive fix por this?
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I see now that is marked as "solved" but is far away from this status now.
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I have the same issue. Deezer doesn't display any playlist on Android auto screen.
Userlevel 7
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Hi @Luis Paiva @paco62

I can see that you're Deezer Free users. In order to download songs to play offline, you need a Premium subscription.
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Negative, I have a premium subscription. Mexico I pay 149.00 MXN familiar subscription.
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Rudi wrote:

Hi @Luis Paiva @paco62


I can see that you're Deezer Free users. In order to download songs to play offline, you need a Premium subscription.



I dont know where you see this information, but I'm Deezer Premium. And the problem is not download songs, but play offline songs IN ANDROID AUTO
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my problem is that in offline mode Android auto doesn't show any playlist or songlist on my car screen.
So - I still have this problem. Been there since I switch to Deezer from tidal a year ago. Very annoying. What's the status/plan to fix this?
Userlevel 7
Badge +5
Hi @Brad Johns @paco62 @Luis Paiva

Apologies for my previous comment, I misunderstood the problem. Could you please provide the following:

  • Which phone do you have?
  • What OS is installed?
  • What version of our app is installed?
  • In order to reproduce the problem, could you please tell me the steps needed?
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  • Which phone do you have?
ONE PLUS 5T
  • What OS is installed?
Oxygen OS - 9.0.2 - Android 9
  • What version of our app is installed?
6.0.4.7.1
  • In order to reproduce the problem, could you please tell me the steps needed?
Connect your phone in your car with Android Auto, go to a place without signal (3G or 4G). Open Deezer. The app dont' show any music for play. If you switch for Offline mode before open Deezer, same problem.
To play a song properly you have to disconnect the phone, switch to offline mode, play the song in Deezer, and connect the phone again in the car and play again in Android Auto.
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Same problem with my device ( MATE 10) Android OS.OREO 8.0 , deezer versión 6.0.4.71
  • Which phone do you have? Pixel 2

  • What OS is installed? Android 9
  • What version of our app is installed? Version 6.0.4.71
  • In order to reproduce the problem, could you please tell me the steps needed?
Deezer is in off line mode. Turn on Android Auto (manually or via Sync 3 Car connection), selected Deezer as music source. Then try to select Albums or Playlists. There will be nothing in the list, yet I have downloaded several Albums and Playlists. When I do this on my phone via the Deezer app and not through Android Auto interface, I can play all my downloaded songs. So the issue is accessing Deezer while in Android Auto and then trying to play songs when Deezer is in off line mode. Has never worked since I became Deezer user. Very surprised that you don't get more complaints. Note that with Deezer in on line mode, it does work with Android Auto . Maybe no one uses off line mode in Europe because data rates are so cheap. However, in Canada where data rates are higher and coverage is more spotty, downloading songs and using off line mode makes a lot of sense.
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Thanks.. same problem in Mexico, data rates are very expensive, voice data is very cheap, but not data.
Tahnks anyway.
Userlevel 7
Badge +5
Julius3 wrote:

Have same issue.

Some temporary solution:
In offline mode, on phone navigate to downloaded albums, playlist. Green dot will appear beside downloaded albums, playlists. Dont clear Deezer from memory, Android auto will see downloaded albums and playlist. If you clear Deezer from memory you will need to navigate to downloaded playlist again.



Hey @paco62@Luis Paiva@Brad Johns

I've updated our devs with the information you've given me - thank you. Hopefully they'll look into it soon enough. In the meantime, could you try @Julius3 workaround to see if it helps?
Yep - @Julius3's temporary fix works for me. So basically you open up Deezer and navigate to the downloaded section first before launching Android Auto. But we still need a "real" fix.....
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@Rudi Thanks for the attention Rudi, There's a temporary fix, but we need a fix for this problem


Today I turn on the android Auto in the car, and even WITH the connection NOTHING appears to play. Then I have to turn to FM Radio. This is VERY ANNOYING
This has been a problem reported at least six months ago. When can we get a fix?

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