Answered

"An error has occurred please try again later" - HELP

  • 12 August 2019
  • 7 replies
  • 50 views

This error has been constantly occurring when using Deeze, when I'm listening to my playlist (online and offline), radio or podcast. In the web app, or on the android system of the phone. The error happens over and over in the same music track. Please check what may be happening. Need help.
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Best answer by Barbara Magalhães 16 August 2019, 14:28

I believe my problem was solved, after testing the error did not appear again. Thanks 💃🏻
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7 replies

Userlevel 7
Badge +6
Hi there @Barbara Magalhães

Sorry to hear that. You're saying this is occurring in different platforms. Have you tried reinstalling the app's? I've had a look at your account and sent a password reset email, along with clearing your cache. Please change the password and reinstall the apps. And then let me know 😉
I believe my problem was solved, after testing the error did not appear again. Thanks 💃🏻
Hello Ruby, can you help me again? The error reappeared. It always happens when I pause the music and return shortly thereafter.😥
Userlevel 7
Badge +6
Hi again @Barbara Magalhães

Sorry that's happened. I've carried out some maintenance on your account and sent a password reset email. Could you please change your password and reinstall the app you're using?
I didn't receive the email. Can you resubmit?
Userlevel 7
Badge +6
I sent it again @Barbara Magalhães, to your Gmail account. Let me know if you haven't received it.
code:
I received the email and reset the password, thank you very much. I'm still testing Deezer.

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