Amazon Echo 3

  • 1 July 2019
  • 7 replies

4 attempts out of five, in the last few weeks, (mainly after midnight) my Deezer stream cuts out, Alexa saying "problems",even 99 cents for three months is a waste of time if it will not play more than 20 minutes, I have NBN average speeds 45 mbps, what is the problem ??

7 replies

Userlevel 6
Badge +4
Hey @Ganymede123 ! Thanks for getting in touch. Can you tell me in what country you are and from what device/model you stream? Thanks! 🙂
Amazon Echo (2nd generation): Australia - streaming on National Broadband Network (NBN), Fibre to the node (FTTN), all other streaming services 100%, Deezer the only problem, with Alexa "sorry cannot continue"
Userlevel 6
Badge +4
Hey @Ganymede123 ! Thanks for the info 🙂 From (not on 🙂 ) what device/model you stream? Thanks!

and now I have Amazon unlimited 99 cents, 4 month trial, it works perfectly, Deezer will not play a full album as recently as this morning, Alexa gave up, not half way through , again.
Userlevel 6
Badge +4
Hey@Ganymede123 ! Can you reset Deezer on Amazon Alexa and let me know if it helps? Thank you 🙂
reset account ... album lasted a record 22 minutes, back to Amazon unlimited, for uninterrupted music, thanks for your help but this seems pointless
Userlevel 7
Badge +6
Hi there @Ganymede123

I'm sorry to hear that. It's sad to see you go.
I've had a look at your account and cleared your cache from our side. Maybe it can help. And if it doesn't, we need to report this to our devs - that's why your feedback is very important.