Question

Ads playing over music


Hi,

I've recently encountered a problem where the ads will start playing over music, rather than playing in between songs like normal

i'm on chrome and i've tried clearing browsing history and data, but to no avail

any help would be greatly appreciated

12 replies

Hi,

I'm getting the same problem.
Userlevel 7
Badge +6
Hi there @John1995 @Bruno Cesar Mendes da Silva

Sorry to hear that. What OS do you have? Could you please check if the browser and systems are up-to-date?
Hi there @Rudi,

Yes, both are up-to-date. I have tried the Deezer App for Windows 10 too, I have had the same problem.
I am also getting the same problem. I'm on chrome with Windows 10.
yes, both windows 10 and most recent chrome. i thought it may have been an issue with my work machine as thats a windows 7, but same thing happens on my windows 10 machine.

song starts and ad will play over the top of the song without stopping the song from playing.

it's frustrating as i listen to music whilst working, and having to micro-manage pausing the songs manually whilst ads play ruins my workflow
Has anyone figured out how to resolve this? seems to have started after most recent update. Using app on MacBook. Incredibly frustrating. Also ad's seem to have increased significantly in volume compared to music playing, enough to stop me doing work to mute as loud enough to cause damage to ears.
Userlevel 7
Badge +6
Hi there @kizwer

Sorry to hear that. Have you tried reinstalling the app to see if anything changes?
I have the same problem. Very annoying.
I'm using Chrome (Version 62.0.3202.94) on OpenSuse 13.1
@Rudi Yup, no change. Problem with the new update. Really needs to be fixed!
Same happens here with an updated Ubuntu 18.04 and Crome 76.0.3809.100.
Really annoying.
This is too happening to me in latest Windows 10 app in several computers
Normally, the music stops when the ads come on and it will say "Now playing: (Brand) ad". For me, it just moves to the start of the next song while simultaneously playing the ad. So I can't actually hear the beginning of any song, just a jumble of overlapping voices, unless I manually tab back to Deezer, pause the music, wait 30 seconds for the ad to play and then manually unpause it again.

It's basically not useable in this state.

(This issue appears on my laptop but not on the app on my phone. I do not have Premium. My account is multiple years old. I nearly always get re-requested to accept cookies everytime I log on. I use Chrome.)

Reply