Solved

Account Temporarily Blocked


Due to high usage in the last hour..Come on Deezer this is ridiculous, How else can you complie a playlist without listening to a lot of songs ... I can’t believe I pay for this service only for you to block the account.

Absolutely rubbish, I am seriously considering cancelling and moving to Amazon as part of my prime membership...

Not Happy...
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Best answer by Rafael. 12 December 2018, 13:50

Are you talking about the sonos app?

Skipping tracks or moving the progress bar on the Sonos player counts as being a new song. There is a limit of 150 songs per hour on the system as a security measure to avoid account sharing. This is the reason why this happened to you.

Kindly note that the measure only locks the Sonos player for an hour, but you can still use the service in all the other platforms.

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5 replies

Userlevel 7
Badge +6
Hi there, I have to say that I'm not familiar with this message. Could you please share an image of it? I can investigate it for you!
Sorry, I can’t send an image as it is only a temporary block... but appears to be a standard Deezer issue which is not great as I pay for this service.... other people have posted their annoyance

"your play count was unusually high during the last hour" - account blocked


... not great Deezer as in order to compile a playlist for a party you have to listen to lots of music including vatious different mixes of the same song... to have an account blocked because you are listening to music on a subscribed streaming is ridiculously restrictive
Userlevel 7
Badge +6
Are you talking about the sonos app?

Skipping tracks or moving the progress bar on the Sonos player counts as being a new song. There is a limit of 150 songs per hour on the system as a security measure to avoid account sharing. This is the reason why this happened to you.

Kindly note that the measure only locks the Sonos player for an hour, but you can still use the service in all the other platforms.
I just have the same right now. It is stupid that I cannot use it on my Sonos anymore for one hour, but on the rest it is no problem. I play my music on the Sonos!!!!! Not anywhere else!!!! Multi use??? How??? That is impossible. Wish it was true, I would even pay more if so
Userlevel 6
Badge +3
Hi there @Daajoo

Sorry to hear that. For more info and updates on our current Sonos issue, please visit here.
About using on other devices - if you have an Android or Apple phone for example, or a PC/Mac, you can use your subscription on them too. You can register up to 3 devices with your account - music can only be played on one device at a time.

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