30 seconds of the song and then stops

  • 6 November 2017
  • 89 replies
  • 3998 views

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I have free deezer with "unlimited music on my computer", so why am I only listening a song from my favorties tracks for just 30 seconds and it stops? Before it was working ok and I was able to hear all the music on my computer.

89 replies

Userlevel 7
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Hi @Tania, welcome to the community! ☺ What do you mean by unlimited music on your computer? Have you subscribed through on of our telco partners?

Also does this happen on browser? On browser you should always be able to listen to whole tracks.
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Hi Anja,
I signed in and on the subscription options says that I can choose between Premium +, Deezer Family or Free music, also it shows what does each one of the options include. On the FREE option says: "Unlimited music on computer and tablet".
I was listening my favorites tracks on my computer for over a year (FREE), now when I choose a song it start playing and then it stops after 30 seconds.
Thank you for your message and if you know what is happening please let me know. 🙂
Userlevel 7
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That's strange. Does the player also only display 30 seconds of a track or can you see the whole length of it but it stops and skips after 30 seconds? Also does this happen on all browsers?
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It displays just 30 seconds of a track. At the top I see that appears a sign that says: " You have listened 0 free hours for this month. Listening will now be limited to 30 seconds clips" that is bizarre... because they offer in the Free option the "unlimited music on computer". So can I listen to the music or no...?🤔
Userlevel 7
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Everything seems to be fine with your account. Have you tested other browsers already?
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I tried through Firefox and it didn't work, the same happens: only 30 seconds and the sign saying that I can only listen 30 sec clips. That I need to subscribe to PREMIUM.....
Userlevel 7
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I just tested it and it works fine. Any extension you enabled in your browsers or are you using a VPN? Can you check your IP address displayed in your network settings? Are you using AdBlock?
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Anja, but why it keeps saying at the top of the page that You have listened 0 free hours for this month. Listening will now be limited to 30 seconds clips" ..
This is what is happening and also Deezer is telling me. Deezer is telling me the reason for why I am hearing just 30 sec. Here the question may be "Why is deezer telling me that I can only listen the music for 30 seconds if it is supposed that I can hear the music for Free in the computer. Do you know the reason of Deezer is telling me that...?
Userlevel 7
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Hi @Tania, my team tried to reset your account restrictions. Can you try again and let me know if it works now?
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Hi Anja,
No changes, it keeps telling me the same and I can still listen only 30 seconds. When I click on the announcement it takes me to a page that says that I need to subscribe to 30 days for $9.99/month to keep listening the music and that I can cancel after the 30 days trial.... If this is what Deezer is doing now, now I can understand....😏... For me that I was listening the music for for Free on my computer for a long time this is new and unexpected and I do not want to pay $9.99 and then cancel... it is a tricky strategy. If I wanted to use Deezer for the first time I understand but after all this time it is awkward. Don't you think?
Userlevel 7
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No, it shouldn't behave like this and we're investigating. I just asked our tech team to test and let me know if they found out what could cause this. Bear with me, will keep you posted 🙂
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Thank you Aida for being so nice and do not leave me! to be there so promptly every time that I write to you! Thank you for all your help 👍🏼
Have a nice weekend ☺
Userlevel 7
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@Tania, would you mind uploading a screenshot of your whole screen when the error message appears? That would help our devs to find the cause 🙂
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Here they are.
Thank you!
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One more
Userlevel 7
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Is your Mac connected to any other device via USB, Chromecast or Bluetooth?
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No. And if my account is reseted and I create a new one? Do yo work for Deezer?
Why does Deezer have You have listened 0 free hours for this month. Listening will now be limited to 30 seconds clips"
If my page shows that is because Deezer is doing it.
Userlevel 7
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Hi @Tania, I work for Deezer yes 🙂 But you don't have to create a new account at the moment. We found one other user with the same issue and our devs are investigating. I will keep you posted about updates. Bear with me, will hopefully have news very very soon! 🤞🏼
Userlevel 7
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Hi @Tania, still waiting for an update. I poked the devs again and will let you know as soon as I know more 😉
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Ok Anja, Thank you, meanwhile I am listening the music through my daughter's deezer, hers works and mine don't...
Userlevel 7
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Yes, it's just certain accounts and we're investigating to find out why this happens. As soon as we'll know why, I'm sure we'll be able to fix it. And as mentioned, I will get back to you as soon as I have an update from the team. Thanks a lot for your patience!
Hi Anja,
I have the same issue. I switched computers, browsers and it does the same thing... It happened about a month ago. My app is still working though!
Userlevel 7
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@Mardigranne, sorry about that. Our devs are still investigating. I will keep you posted as soon as I know more!
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Hi Anja,
Don't you think that this matter is taking too long?.... I think Deezer is not taking this issue seriously, it has been 1 month that I ask for a solution/answer.
What a bad service...a big disappointment
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I am having the same problem, with the 30sec message at the top of the page and the tracks stopping after 30sec. I Deezer app on the phone does not allow me to stream for free. It keeps telling me to sign up for premium+ for 1 month trial. Right now, I prefer not to do that, since I am trying to figure out if Deezer has the music that I would be interested in listening too.

On the iPhone it says Deezer Premium+ 1 month free and button at the bottom saying "one more step". When I click on that it says "upgrade now" "Happy Failies 6 unlimited music profiles" and "skip". Pressing skip takes me right back to Deezer Premium+ 1 month free screen again.

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