Answered

Deezer for Creators: is there a backlog?

  • 10 July 2021
  • 2 replies
  • 22 views

Is there a backlog to accept creators? I have sent my backstage request a couple months ago, have not heard back and no where to follow up. Can someone please help or at least update the process? Thanks!

icon

Best answer by dee_dirk 11 July 2021, 10:24

View original

2 replies

Userlevel 7
Badge +5

Hello @Excellete

The support gets a lot of inquiries. But you can ask when it will be processed.

You should have received the ticket number after your first request, right?.

At the support page, a red chat window usually opens between 9 a.m. and 5 p.m. (bottom right). There you can write directly to a member of the support team. :slight_smile:

I only received the email saying “Access request received” and have since not heard back anything at all.

I’ll try the support page, thank you so much.

Reply