Answered

Wrong album covers on all loaded mp3s in Deezer mobile app

  • 3 February 2021
  • 19 replies
  • 125 views

I have Deezer premium and been using it since July, everything was fine, but around a week ago ( just after uploading 2 tracks) all album covers on my iPhone app have been replaced on the last uploaded track cover. Moreover, it’s replacing once again after scrolling. I’ve checked covers through my laptop, everything is fine, no replacing. Reinstalling the app causes no effect

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Best answer by Rudi 20 March 2021, 12:10

Hi everyone @Ruska_puska @miguel Baquero 

This should now be fixed. Please report if the issue persists :relaxed:

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19 replies

Userlevel 7
Badge +7

Hey @Ruska_puska 

Sorry to hear that.

So we know it's an issue with the iOS app according to what you're saying. I recommend you uninstall the app, restart your iPhone and then download it again.

If the problem persists, please let me know :thumbsup_tone2:

Thanks for replying. As I said, I already uninstalled the app and downloaded it again, nothing changed. Guess the only way is to wait for fix

Userlevel 7
Badge +7

Hang in there @Ruska_puska apparently, this has been reported by another user as well, but on Android. Our devs are investigating it!

The songs on my playlist that are mp3s are all having the same cover album it's only happening on iOS from what I've seen

 

it started about 2 weeks ago and hasn't gone away

Userlevel 7
Badge +7

Hey @miguel Baquero 

Thanks for reporting, we're fixing this at the moment. Keep your app updated :relaxed:

Userlevel 7
Badge +7

Hi everyone @Ruska_puska @miguel Baquero 

This should now be fixed. Please report if the issue persists :relaxed:

Hello, the problem still persists, but it’s getting a little bit better - pretty often I see the right covers. The other thing I noticed - I see wrong artist and album name while in player, but control centre displays everything right

Userlevel 7
Badge +7

Thanks a lot for reporting this @Ruska_puska I'll pass it on. We'll get there, just keep the app updated! :grin:

Hi, i keep the app updated, but the problem is not solved. Are there any movements tothe solution?

Userlevel 7
Badge +7

Hey @Ruska_puska 

This was indeed fixed. Could you please confirm the exact version by going in 'about'?

 

And there’s still this problem with wrong artist and album name in player (this and next pictures have nothing common with what’s written below the artwork 

 

 

Got updated to 8.37.0 just now,but nothing changed

Userlevel 7
Badge +7

Hey @Ruska_puska 

That's odd but thanks a lot for replying and with the screenshots. 

Are these happening only to your upload MP3s? Could you please try removing the app, restarting the phone and then reinstalling it?

Yes, as mentioned in the title of this topic, this only affected to loaded mp3s, music added through Deezer is fine. And reinstalling in order you specified made no effect at all.

Userlevel 7
Badge +7

Thanks @Ruska_puska 

It's really odd, we've had this issue a few releases ago so 8.37 should be fine. Is there any way you can reupload a few tracks to see if the problem persists?

Yeah, i’ve been loading some mp3s for the past few days, but nothing really changes. Don’t know why it is still persists

Userlevel 7
Badge +7

Thank you @Ruska_puska 

I've now chased our devs to take a look at this, with your details and comments as part of the report. I'll get back to you once I've got a reply :thumbsup_tone2:

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