why does music stop plating when this song comes on?

  • 9 August 2019
  • 5 replies

This one song comes on after playing 2-4 songs and it won't load so music just stops have to flick off of flow and onto a different flow and back again which wastes 2 skips. This is really annoying as I can't afford the £12.99 for unlimited so feel like I'm being punished

5 replies

Userlevel 7
Badge +7
Hi there @Sarah.Elaine

Sorry to hear that. Have you tried reinstalling the app and see if it helps?
Yes I have tried that. No help - it stopped for a few days but was back this morning
Userlevel 7
Badge +7
Hi Sara, I tried to listen to it from here, but thi song is not available at the moment due country restriction:

I believe this song is downloaded, right? This explains why you're getting this error message.
You can find more information about territory rights here:
Nope not downloaded

Just streaming off my app on flow
Userlevel 7
Badge +7
Hi @Sarah.Elaine

Thanks for replying. Please have a look at Rafael's mentioned link above 👍🏼