Answered

When a song is selected another song plays in Deezer iOS app


Userlevel 2

Hi Deezer support
 

I've been experiencing an issue over the last couple of weeks where I search for an existing song in a playlist of mine and when I tap on it, another song in that playlist plays instead. The only way I'm able to get the song I originally selected is to look for it via the queue list section. Since there is no search function in the queue list this can be an unnecessarily time consuming process and irritation. It doesn't happen every time, it seems random.
 

There's been an update since this issue started. I was hoping that it would be resolved with the update but the problem is still there. Please look into this. I'm on Deezer Family, using the iPhone XR.

 

Thank you,

 

Kwabena

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Best answer by Rob Igo 8 July 2020, 09:48

Hi @Kwabz11 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Let us know how you get on :) 

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2 replies

Userlevel 7
Badge +5

Hi @Kwabz11 

 

Please do the following in the exact order:-
make sure you're connected to a wifi network
log out of Deezer
uninstall Deezer
clean your phone's cache
remove the SD card (if you have one)
turn off your phone
turn on your phone
reinstall Deezer
Log in to Deezer
open Deezer and download at least one album or playlist
reinsert the SD card (if you have one)

 

Let us know how you get on :) 

Userlevel 4
Badge +1

Hi @Kwabz11 @Rob Igo,

This is a known issue, it will be fixed in the next app update :wink:

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