Question

Tracks not playing


Hi, my favourite tracks used to work fine, in the last week or so whatever I select to play doesn’t work. It randomly plays any track in my favourites? Whatever track I select doesn’t work and instead another track in my favourites will start playing. Can you think of any solution to this as it’s really frustrating.

6 replies

Userlevel 7
Badge +7
Hi @Bond

What device is this on? If it's a mobile can you try clearing the cache under settings, then logging out of the app, restarting your phone and then signing back into the app.

Let us know how you get on 🙂
Hi, thanks I’ll try that now, I’m using the app on an iPhone X
I’ve cleated the cache, logged out of the app, restarted my phone and signed back in but it’s still the same???
Userlevel 7
Badge +7
Are you on a Premium account? Can you check under settings and confirm for me.
No I’m on Deezer Free. Had the account a couple of years but only just started having this issue. I’ve deleted the app and reinstalled but is still the same
Userlevel 7
Badge +7
Hi @Bond

I think when you're on free you can only shuffle track you can't choose your play order 😞

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