Answered

Song unavailable

  • 2 March 2018
  • 8 replies
  • 225 views

I can’t find the song on Deezer,and even if i do I can’t play it. but the person next to me,he’s using the app without any issue. We’re both using iPhone,please help!
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Best answer by Rafael. 26 July 2018, 18:30

If you have any more question, please get in touch with our support team
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8 replies

Userlevel 7
Badge +6
Hi @Ana Trenevski , are you both subscribing to the same plan? What song are you talking about? 😉
We’re having same subscription plan,we live in the same country,
and the album is madness from ruelle 🙂
Userlevel 7
Badge +7
Hi Ana, the album is not available in your country. Meaning if your friend can listen to it, I'm pretty sure, their Deezer account country is not Serbia. We are always working on our catalogue and I hope that the album will soon also be available to you 🙂
Hi Anja,ok that can be an issue for that album
but what about the other song that I can’t play,but my sister (who’s account country is Serbia )can, and we both live in Middle East? 🙂
Userlevel 7
Badge +4
So are both accounts on the same country? That shouldn't be happening. Can you dm me the details of your account and your sister's? I'll check what could be happening 🙂
Userlevel 7
Badge +6
If you have any more question, please get in touch with our support team
here 😉
I can`t find here this song "Neko Fuzz - Bed Of Nails". Why?
I`m paying for listening music and here is no such song
Userlevel 7
Badge +6
Hey @Romeo_13

Please see the best answer above 👍🏼you can also check this topic here.

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