Question

Siri shortcuts not working properly on Deezer iOS app


Userlevel 1

Siri on the Deezer app is not working properly, whether I use the built in iOS13 capabilities (“Hey Siri, play my favourite tracks on Deezer) or whether I use shortcuts created in Siri Shortcuts. Most of the times, Deezer won’t recognise any of my playlists and will just start playing my flow or a similarly named playlist from Deezer (not in my library). Other times, Siri will respond “Here’s your “Summer Tunes” playlist on Deezer” but then nothing happens.

I already tried the usual stuff:

  • Renaming my playlists
  • Reinstalling the Deezer app
  • Clearing the Deezer cache

All to no avail.

I’m using the latest version of the Deezer iOS app and have the latest version of iOS installed on my iPhone XR.

 


13 replies

Userlevel 7
Badge +5

Thanks for reaching out to us about this @teaumaz :thumbsup_tone2:

I'll now put everything together and report this to our devs, make sure the app is kept up-to-date. Just one more thing, is this happening when you use Bluetooth headphones?

Userlevel 1

It basically happens when I invoke Siri. Could be while I’m listening to music through Bluetooth headphones or in the car via CarPlay. Strange thing is: sometimes it does work ( like 25% of the time). 

Userlevel 7
Badge +5

Thanks for reporting back to us @teaumaz it could be related o CarPlay or the headphones. We need to look into it in more detail, I'll be forwarding your comments to our iOS teams - stay tuned for app updates :v_tone2:

Userlevel 1

Hi Rudi, IT has nothing to do with carplay or headphones as it happens also when I invoke Siri just using my voice, without wearing any headphones or my phone being connected to my car Bluetooth or CarPlay. 

Userlevel 7
Badge +5

Aha! Apologies, I was just speculating because there have been some issues with those recently @teaumaz in any case, it has been passed on to our devs :thumbsup_tone2:

Userlevel 1

I’d like to second this.

I have the exact same issue when using Siri for Deezer (both on the latest running software as of 13.08.20) 

It doesn’t matter how specific I am. If I say: ‘Play my playlist ‘Mellow Mood’ on Deezer’ it will only work on the rare occasion.

Sometimes it just starts playing flow, or another random Deezer playlist. Other times it will open the right playlist, but not play anything. 

If it worked, this would be SUCH a convenient feature. It’s somethings I’d love to use all of the time. 

 

 

Userlevel 7
Badge +5

Thank you for reporting it to us @OSTPhile we haven't had specific feedback about Siri for a while - it's a good sign.

I'll be forwarding your details to the right teams here at Deezer. What's your device model and OS, please? Could you please also confirm if reinstalling the app and restarting your phone hasn't improved the situation? :thumbsup_tone2:

Userlevel 1

Thanks for the reply.

I was running iOS 13.6 on an iPhone 6S and tried reinstalling Deezer and restarting. It didn’t help unfortunately.. 

In the mean time I started running iOS 14 Beta (the same problems persist) 

Speaking of the upcoming iOS update, is there a Deezer widget in the works yet?

Userlevel 7
Badge +5

Yes, sir @OSTPhile there is :wink:

About Siri, we'll look into it, thank you for forwarding the details. Stay tuned for app updates! :thumbsup_tone2:

Userlevel 1

I’m attaching a screenshot which I hope will clarify the issue more. As you can see, when I ask Siri to play something from Deezer, it’ll pop up playback controls on the lock screen with a Deezer label, but it will show the controls for another media app (in this case pocket casts). And Deezer won’t actually start playing until I then tap the Deezer label, which opens the Deezer app, puts it in the foreground and only THEN will Deezer start playing. Doing this while driving is of course super dangerous. 

 

Userlevel 1

Ok, even more info..; It’s seems like the issue is with Deezer being in a “Loading” state until you actually open the app. That is why it is unable to play something when you request Siri to do so if another app is already playing (like a podcast app). See the screenshot if my explanation is not clear.

 

Deezer plays my Flow even though I managed to create a Siri Shortcut to play one of my playlists. Often Deezer doesn’t open at all and plays nothing. Now I have lots of Shortcuts and all of them plays my Flow. I’m not expecting to hear the truth of this. Just mentioned the bloody thing.

Userlevel 7
Badge +5

Hey @Janzee @teaumaz

Thank you for reporting this to us, it's very important. I'll be passing your details.

In the meantime, could you please tell me if you have followed any troubleshooting steps? @Janzee 

@GuillaumeDZ are there any workarounds for this for the time being?

 

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