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Siri shortcuts not working properly on Deezer iOS app


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Siri on the Deezer app is not working properly, whether I use the built in iOS13 capabilities (“Hey Siri, play my favourite tracks on Deezer) or whether I use shortcuts created in Siri Shortcuts. Most of the times, Deezer won’t recognise any of my playlists and will just start playing my flow or a similarly named playlist from Deezer (not in my library). Other times, Siri will respond “Here’s your “Summer Tunes” playlist on Deezer” but then nothing happens.

I already tried the usual stuff:

  • Renaming my playlists
  • Reinstalling the Deezer app
  • Clearing the Deezer cache

All to no avail.

I’m using the latest version of the Deezer iOS app and have the latest version of iOS installed on my iPhone XR.

 

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Best answer by Rudi 24 June 2021, 10:47

Just got a reply @teaumaz 

Actually, for now, you should use the command "play my music on Deezer" in order to get your favourites. Our devs are working with Apple to improve this :relaxed:

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Userlevel 7
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Thanks for reaching out to us about this @teaumaz :thumbsup_tone2:

I'll now put everything together and report this to our devs, make sure the app is kept up-to-date. Just one more thing, is this happening when you use Bluetooth headphones?

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It basically happens when I invoke Siri. Could be while I’m listening to music through Bluetooth headphones or in the car via CarPlay. Strange thing is: sometimes it does work ( like 25% of the time). 

Userlevel 7
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Thanks for reporting back to us @teaumaz it could be related o CarPlay or the headphones. We need to look into it in more detail, I'll be forwarding your comments to our iOS teams - stay tuned for app updates :v_tone2:

Userlevel 4
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Hi Rudi, IT has nothing to do with carplay or headphones as it happens also when I invoke Siri just using my voice, without wearing any headphones or my phone being connected to my car Bluetooth or CarPlay. 

Userlevel 7
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Aha! Apologies, I was just speculating because there have been some issues with those recently @teaumaz in any case, it has been passed on to our devs :thumbsup_tone2:

Userlevel 1

I’d like to second this.

I have the exact same issue when using Siri for Deezer (both on the latest running software as of 13.08.20) 

It doesn’t matter how specific I am. If I say: ‘Play my playlist ‘Mellow Mood’ on Deezer’ it will only work on the rare occasion.

Sometimes it just starts playing flow, or another random Deezer playlist. Other times it will open the right playlist, but not play anything. 

If it worked, this would be SUCH a convenient feature. It’s somethings I’d love to use all of the time. 

 

 

Userlevel 7
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Thank you for reporting it to us @OSTPhile we haven't had specific feedback about Siri for a while - it's a good sign.

I'll be forwarding your details to the right teams here at Deezer. What's your device model and OS, please? Could you please also confirm if reinstalling the app and restarting your phone hasn't improved the situation? :thumbsup_tone2:

Userlevel 1

Thanks for the reply.

I was running iOS 13.6 on an iPhone 6S and tried reinstalling Deezer and restarting. It didn’t help unfortunately.. 

In the mean time I started running iOS 14 Beta (the same problems persist) 

Speaking of the upcoming iOS update, is there a Deezer widget in the works yet?

Userlevel 7
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Yes, sir @OSTPhile there is :wink:

About Siri, we'll look into it, thank you for forwarding the details. Stay tuned for app updates! :thumbsup_tone2:

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I’m attaching a screenshot which I hope will clarify the issue more. As you can see, when I ask Siri to play something from Deezer, it’ll pop up playback controls on the lock screen with a Deezer label, but it will show the controls for another media app (in this case pocket casts). And Deezer won’t actually start playing until I then tap the Deezer label, which opens the Deezer app, puts it in the foreground and only THEN will Deezer start playing. Doing this while driving is of course super dangerous. 

 

Userlevel 4
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Ok, even more info..; It’s seems like the issue is with Deezer being in a “Loading” state until you actually open the app. That is why it is unable to play something when you request Siri to do so if another app is already playing (like a podcast app). See the screenshot if my explanation is not clear.

 

Deezer plays my Flow even though I managed to create a Siri Shortcut to play one of my playlists. Often Deezer doesn’t open at all and plays nothing. Now I have lots of Shortcuts and all of them plays my Flow. I’m not expecting to hear the truth of this. Just mentioned the bloody thing.

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Hey @Janzee @teaumaz

Thank you for reporting this to us, it's very important. I'll be passing your details.

In the meantime, could you please tell me if you have followed any troubleshooting steps? @Janzee 

@GuillaumeDZ are there any workarounds for this for the time being?

 

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I noticed it is impossible to get Siri to play my favourites. Any other playlist (whether custom created by myself or a Deezer public playlist) is no problem, but somehow whenever I ask Siri to “Play My Favourite Tracks” it either starts playing Flow or some artist’s favourite tracks.

Commands I’ve given:

Play my favourites on Deezer

Play my favourite tracks on Deezer

Play my library on Deezer

Play favourites on Deezer

Play favourite tracks on Deezer

 

None of these work.

Using an iPhone XR on the latest version of iOS.

Userlevel 7
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Apologies for the inconvenience @teaumaz 

I'll let our iOS teams know about this :thumbsup_tone2:

Userlevel 4
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Apologies for the inconvenience @teaumaz 

I'll let our iOS teams know about this :thumbsup_tone2:

Hi Rudi,

 

Any news about this? The app has been updated several times now, and still I cannot get Deezer to play my favourites using Siri. The two things I’ve noticed is that:

  • Any other playlist I’ve made in Deezer, works flawlessly with Siri
  • If I ask Siri to play my favourite tracks in Deezer, Deezer starts playing another random user’s favourite tracks, or a playlist made by some other random user that has the word “favourite” in it.
Userlevel 7
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I'm still waiting for more news @teaumaz the teams are quite busy, but I'll chase this up.

In the meantime, have you tried "play my favourite songs on Deezer"? If yes, could you try adding the shortcut by dictation, as explained here:

https://support.deezer.com/hc/en-gb/articles/360000640777-Deezer-Siri-Shortcuts

Keep me posted!

Userlevel 7
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Just got a reply @teaumaz 

Actually, for now, you should use the command "play my music on Deezer" in order to get your favourites. Our devs are working with Apple to improve this :relaxed:

Userlevel 4
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Just got a reply @teaumaz 

Actually, for now, you should use the command "play my music on Deezer" in order to get your favourites. Our devs are working with Apple to improve this :relaxed:

I already tried that one in the past @Rudi. Tried it again now and when you say “play my music on Deezer”, Deezer starts playing Flow, not My Favourites. Sorry to be the bearer of bad news…

Userlevel 7
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Not at all, we need you to test it @teaumaz our devs created a ticket to investigate this - thank you for your patience and great feedback!

Userlevel 4
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Not at all, we need you to test it @teaumaz our devs created a ticket to investigate this - thank you for your patience and great feedback!


Hi Rudi,

 

Any news on this? It’s still not working. It seems like when you use Siri to play a playlist, Deezer looks online for any Deezer user’s playlist with the words “Favourite” or “Favourite tracks” or whatever, rather than looking in my own playlists.

Thanks!

Userlevel 7
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Hey @teaumaz 

That's super odd, I was under the impression our updates had polished this. My Deezer iOS app and Siri do give the right results.

I'll poke the devs immediately with your user ID to see if there's something more to it.

Userlevel 7
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One of our devs wants to know exactly your iOS version @teaumaz ping it here, please and I'll let them know!

"Play music that I like on Deezer" should work :relaxed:

Userlevel 4
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One of our devs wants to know exactly your iOS version @teaumaz ping it here, please and I'll let them know!

"Play music that I like on Deezer" should work :relaxed:

Hi Rudi, my iOS version is 14.7.1.  The “play music that I like” command seems to be working. I’ll keep you posted. 

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