Question

Playlist not playing the right songs.

  • 10 January 2021
  • 6 replies
  • 55 views

Some playlists aren’t playing the right songs. 

E.g.

100% Ed Sheeran started working fine but after a few plays of the playlist it started playing other songs that weren’t  by Ed Sheeran and weren’t on that playlist. And the playlist was only meant to be Ed Sheeran songs. I find this really annoying. This also happens with 100% Shawn Mendes. However the 100% Imagine Dragons is fine for now. Could you please sort this out. Other than that I love Deezer.

Thanks, 

Bliss


6 replies

Userlevel 7
Badge +6

Thank you for liking Deezer :pray:

It’s a happy revolution to see so many smiling faces here like you are.

Is it just this list with some tracks playing other tracks? Have you tried to reproduce this irritating issue on Web Player for example? Please do try, so it would be easier to follow from that, thanks.

You may also perform delete and install back app of Deezer.

Have a good day and stay safe this coronavirus time.

Userlevel 6
Badge +2

Hi @Bliss can you please provide a screenshot of the songs that not correspond to the 100% playlists you mentioned above?
Thanks

Hi @Jaime. When I play the playlist, the songs that don’t correspond to the playlist seem to play randomly. Like in flow. They change each time. For the Shawn Mendes 100% playlist it seems to play Camila Cabello songs and sometimes random One Direction songs and a little bit of Niall Horan and Harry Styles. Also the Ed Sheeran playlist seems to be working fine. And to answer your question @hpguru it seems to only happen on my phone not on the web browser. 

Userlevel 7
Badge +7

Hey @Bliss 

Thanks for coming back. What's your Deezer mobile app version? Have you tried updating it? That could be an issue we've fixed already.

I have this issue with the 100% Sigrid playlist, 2 of the songs are from some Metal band also called Sigrid!

Please can you sort this out?

Userlevel 7
Badge +7

Hey @Zimmy77 

Thanks for letting us know. Love Sigrid!

I've passed your comments to our catalogue teams for fixing :relaxed:

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