Answered

phantom downloaded tracks on Deezer mobile app

  • 17 December 2019
  • 7 replies
  • 76 views

I’m using the downloaded playlist to shuffle tunes.. but it’s playing songs that aren’t on my device. They have previously been downloaded but have been deleted. To  prove this I’ve deleted the app and all downloads, restarted the phone & downloaded the app & all my playlists again … and it still plays the tunes.

I’ve searched all the playlists and the two tracks circled just aren’t on my phone.. (excuse my vomit taste in music) 

 

Is it a bug? 

icon

Best answer by Pia.Deezer 18 December 2019, 18:35

Hi @Curmudgeon naaaah, there’s some good stuff. A Deezer Download ghost. I'm sorry you're having this issue.

Could you please perform all of the following troubleshooting steps again, in the order mentioned:

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your “My Music”.

  • Open the Deezer app to clear the cache, click on the heart symbol (bottom of the page) > gear wheel  > App > Clear All
  • On the same page also click on “empty Smart Cache” and slide the blue button towards the middle of the line. (You need to have at least 1 GB of free space available on your device)
  • Delete the Deezer App again
  • Restart your phone
  • Install Deezer App again

This should fix the issue but please let me know if you need any further help :slight_smile:

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7 replies

Userlevel 7
Badge +3

Hi @Curmudgeon naaaah, there’s some good stuff. A Deezer Download ghost. I'm sorry you're having this issue.

Could you please perform all of the following troubleshooting steps again, in the order mentioned:

Please keep in mind this will remove any downloaded songs on this device, but you can easily download them again afterwards, from your “My Music”.

  • Open the Deezer app to clear the cache, click on the heart symbol (bottom of the page) > gear wheel  > App > Clear All
  • On the same page also click on “empty Smart Cache” and slide the blue button towards the middle of the line. (You need to have at least 1 GB of free space available on your device)
  • Delete the Deezer App again
  • Restart your phone
  • Install Deezer App again

This should fix the issue but please let me know if you need any further help :slight_smile:

Sorry.. who marked this as a best answer? Because it wasn’t me..

Userlevel 7
Badge +5

Hi there @Curmudgeon 

Apologies - hasn't it fixed the issue? Please let us know so that we can check into it further :thumbsup_tone2:

No it hasn’t… so then.. who marked the answer as best?

Userlevel 7
Badge +5

No it hasn’t… so then.. who marked the answer as best?

 

Have you done the troubleshooting above?

I don't understand when there's a problem like this that is obviously a software issue that needs to be fixed in an upgrade, the user is asked to become an IT tech. I'm having the same issue.... Just fix it and make it go away these Deezer people!!!!!

Userlevel 7
Badge +5

Sorry you feel that way @toniok12

I'll be forwarding your feedback to our devs, but have you tried simply reinstalling the app? You can also post a link of your playlist here, so that I can have a look :thumbsup_tone2:

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