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Only works on home wifi

  • 6 July 2020
  • 1 reply
  • 24 views

My premium deezer only  works when connected to my home WiFi. It won’t load when attached to work WiFi or my 4g. I’ve deleted and reloaded the app and my iPhone is up to date. 

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Best answer by GuillaumeDZ 7 July 2020, 10:22

Hi @swales3103,

I guess you are on EE 4G network in UK. There was an incident preventing users from accessing Deezer service on iOS from this network.

We made a configuration change yesterday, can you tell me if the service is back on your side?

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Hi @swales3103,

I guess you are on EE 4G network in UK. There was an incident preventing users from accessing Deezer service on iOS from this network.

We made a configuration change yesterday, can you tell me if the service is back on your side?

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