Answered

One album will not download on Deezer

  • 17 July 2021
  • 3 replies
  • 22 views

Jackson Browne solo acoustic vol. 1 

I click ‘down load’ and it says it went to my favorites, but will not download any tracks to my phone. I have tried for months but it won’t download. I’ve had no other problems with any other albums, just this one. 
 

Is this a problem on Deezers end?

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Best answer by Rudi 19 July 2021, 19:55

Hey @tombedorchestra 

In which device and app version is this happening? Could you please get more details?

Also, post the link here so that we can test on our side :grin:

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3 replies

Userlevel 7
Badge +8

Hey @tombedorchestra 

In which device and app version is this happening? Could you please get more details?

Also, post the link here so that we can test on our side :grin:

@Rudi 

Hi. I’m on an iPhone 8, Deezer app version 8.43.0.2

link to the problem album here: https://deezer.page.link/pLfYL5C1DfsWgUaAA

 

Thanks!!

Userlevel 7
Badge +8

Thanks for getting back to me @tombedorchestra 

This is a known issue at the moment so a ticket was created for our devs to look into and I've added your details to it too :relaxed: