Answered

Offline when connected to wifi

  • 27 September 2018
  • 9 replies
  • 174 views

Dear Deezer

My Deezer app on my iPhone is always saying it is offline when I am connected to wifi.
At home at my parents with friends every wifi.
It works fine with 4g
How can we solve this???
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Best answer by Rafael. 21 November 2018, 12:19

Please reinstall the app 😉
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9 replies

Userlevel 7
Badge +1
Hi there, what version of Deezer have you installed and which iOS? Please give us more information about that, also include a screenshot of the error message and we are happy to look into it 😉
i have same problem on my 2 iPads. iOs 12 with latest deezer version
Userlevel 7
Badge +5
Please reinstall the app 😉
reinstalled app . when I try to login I get 'Error Not Found'
Userlevel 7
Badge +5
Hi there @Bryan18889

Sorry that's happened. What's the device, OS and app version that you have?
iPhone 6
OS 12.4.1
App version 7.17.0
Userlevel 7
Badge +5
Hi there @Bryan18889

Thanks for reporting the details. I've carried out some maintenance tasks on your account and sent a password reset email. Please change your password and login with email directly, not FB or Google. Let me know if the issue persists!

I have Deezer Premium, however in last week it’s only loading when I’m connected to my home WiFi. I’m unable to use when I’m at work, regardless whether I use the work WiFi or my 4g, I just get the message unable to load and not connected to WiFi - even though I am. Any help would be appreciated (I have the iPhone 11 and all apps and updates are up to date). 

Userlevel 4
Badge +1

Hi @Bryan18889,

Your app version seems a bit old, did you try to update the app to the latest version available on the App Store? It is the 8.16.1.

Also, is there any particularity on your Wi-Fi network? Any proxy, VPN or firewall enabled? Did you try to restart your Wi-Fi router or internet gateway?

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