Offline when connected to wifi

  • 27 September 2018
  • 11 replies

Dear Deezer

My Deezer app on my iPhone is always saying it is offline when I am connected to wifi.
At home at my parents with friends every wifi.
It works fine with 4g
How can we solve this???

Best answer by Rafael. 21 November 2018, 12:19

Please reinstall the app 😉
View original

11 replies

Userlevel 7
Badge +1
Hi there, what version of Deezer have you installed and which iOS? Please give us more information about that, also include a screenshot of the error message and we are happy to look into it 😉
i have same problem on my 2 iPads. iOs 12 with latest deezer version
Userlevel 7
Badge +7
Please reinstall the app 😉
reinstalled app . when I try to login I get 'Error Not Found'
Userlevel 7
Badge +8
Hi there @Bryan18889

Sorry that's happened. What's the device, OS and app version that you have?
iPhone 6
OS 12.4.1
App version 7.17.0
Userlevel 7
Badge +8
Hi there @Bryan18889

Thanks for reporting the details. I've carried out some maintenance tasks on your account and sent a password reset email. Please change your password and login with email directly, not FB or Google. Let me know if the issue persists!

I have Deezer Premium, however in last week it’s only loading when I’m connected to my home WiFi. I’m unable to use when I’m at work, regardless whether I use the work WiFi or my 4g, I just get the message unable to load and not connected to WiFi - even though I am. Any help would be appreciated (I have the iPhone 11 and all apps and updates are up to date). 

Userlevel 5
Badge +1

Hi @Bryan18889,

Your app version seems a bit old, did you try to update the app to the latest version available on the App Store? It is the 8.16.1.

Also, is there any particularity on your Wi-Fi network? Any proxy, VPN or firewall enabled? Did you try to restart your Wi-Fi router or internet gateway?

Off Line, always. Even I am connected. All my play lists empty. Very disappointed. Want cancel my account 

Userlevel 7
Badge +8

Sorry to hear that @alelubian 

Could you please give us more details? Your Deezer app version and device, what's happening to you in steps so that we can try to reproduce the issue, etc.

Keep us posted!