Solved

Notification: Premium account listening on 2 devices at the same time

  • 13 February 2019
  • iOS
  • 1 reply
  • 19 views

Hi,

Apparently I have 2 bugs.
  1. i continuously get a notification on my iphone that i am listening on 2 devices at the same time. It’s not true. I do have 2 devices synchronized on my account, but both are mine and I never listen on both in the same time. Funny enough, the other one is an Android and I never get prompted with the notification there
  2. if i press on attach image bellow and select “gallery” it closes the web view from the app and I am back to settings menu in the app, having lost all i have written.
super annoying
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Best answer by Rob Igo 13 February 2019, 10:16

Hi @IoanaA

Try removing all connected Devices from your managed devices (details here: - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-)

Also try changing your password.

If you struggle here's a link to reset password: - https://www.deezer.com/password/reset

this should fix the problem, let us all know how you get on 🙂

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Userlevel 7
Badge +7
Hi @IoanaA

Try removing all connected Devices from your managed devices (details here: - https://support.deezer.com/hc/en-gb/articles/115004531965-Managing-Connected-Devices-)

Also try changing your password.

If you struggle here's a link to reset password: - https://www.deezer.com/password/reset

this should fix the problem, let us all know how you get on 🙂

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