Answered

no radio stations on Deezer app?


Radio stations are gone.  As per recommendations I have deleted and reinstalled the app .. but still nothing.  Any idea why and a fix?

icon

Best answer by Rudi 20 May 2021, 19:32

Hey there @MCL 

We've actually made some improvements to our live radio section, so could you please take a screenshot and confirm your app version? Can't you see them at the bottom of your homepage?

View original

7 replies

Userlevel 7
Badge +8

Hey there @MCL 

We've actually made some improvements to our live radio section, so could you please take a screenshot and confirm your app version? Can't you see them at the bottom of your homepage?

version 8.39.0.6.   Don’t know what it was before I deleted and reinstalled.  The last thing at the bottom of the page is the selection of “only on Deezer”

I’m working off an ipad air vs a phone if that makes any difference?

Userlevel 6
Badge +5

I noticed a new Radiostations tab at the left side when using Deezer’s web version.
Haven’t seen that tab in mobile, still the same 4: music, podcast.favorites and search. In this case, they are at the end of Music tab, or if you have already listened, it should be at the beginning below Recently played

No radio station tab … just the four mentioned - music, podcast, favourites & search.

Under the music tab … recently played,, made for you, add artists, playlist you’ll love, categories, new releases for you, 100% for you, genres, popular playlists, highlights, charts, most streamed, only on deezer

So, doesn’t seem to be any solution … will be deleting my account and move to another streaming service where I receive what I pay for.

Userlevel 7
Badge +8

Sorry you were left without an answer @MCL it seems that your reply fell off our radar.

I've checked your account and it shows me that you're in Canada - where we're unable to support Live Radios at the moment https://support.deezer.com/hc/en-gb/articles/115004524745-Deezer-radio-stations

I'm wondering if you had VPN access before, or if you've moved...could you help me with a bit more info? I say this because you used to have access to the radios. Thank you for your patience!

Reply